TECHNOLOGY ASSOCIATE - FOXBOROUGH REGIONAL CHARTER SCHOOL

Job Title: Technology Associate
Department: Operations – Technology
Reports To: Lead Tech Associate
Location: Foxborough Regional Charter School (FRCS), Foxborough, MA (Onsite)
FLSA Status: Full Time, 12 Month (730am - 330pm), Non Exempt

REQUIRED SKILLS AND QUALIFICATIONS

• High school diploma or equivalent (associate’s degree or coursework in IT preferred).
• At least one year of relevant IT support experience, ideally in a school or service-oriented environment.
• Proficiency in troubleshooting Windows, ChromeOS, and Google Workspace for Education environments.
• Strong customer service and communication skills.
• A commitment to the school’s mission and ability to work with a diverse community.
• Ability to lift and move equipment up to 40 pounds. Can access ladder and troubleshoot secure data closet wiring.
• Experience with help desk ticketing systems (e.g., IncidentIQ) and familiarity with K-12 educational settings is a plus.

• Tier 1 & Tier 2 Technical Support:
• Provide frontline technical support for desktops, laptops, Chromebooks, printers, and other school technology.
• Respond to help desk tickets, emails, and in-person requests in a timely and professional manner.
• Troubleshoot issues related to login access, connectivity, and platform usability across systems like Google Workspace, the Student Information System, and learning platforms.
• Set up and support technology for school events, standardized testing, and staff trainings.