REQUIRED SKILLS

• 5+ years developing, updating, and analyzing training materials.
• 5+ years communicating effectively with public health professionals, nutrition staff, clerical staff, and customers.
• 5+ years evaluating MIS system changes from a policy and user perspective.
• 5+ years assessing program operations and compliance, with ability to identify areas for improvement.
• 5+ years working in state, regional, or local WIC agencies (Florida WIC experience strongly preferred).

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Business, Public Health, IT, or related field (or equivalent experience).
• Experience with State of Florida agencies or public health programs.
• Familiarity with Agile methods and structured quality assurance practices.
• Strong problem-solving and process improvement skills.

ADDITIONAL REQUIREMENTS

• Must pass a Level 2 Background Check (State & Federal).
• Must complete data security and confidentiality training upon onboarding.
• U.S. Citizens or authorized to work in the U.S. (no sponsorship available).

ABOUT THE ROLE

We’re seeking an experienced Technology Business Analyst to support our client in Tallahassee, FL. You’ll play a key role in strengthening WIC program operations, training, and MIS system enhancements as the state modernizes its public health infrastructure.

KEY RESPONSIBILITIES

• Review, update, and improve existing WIC program training materials.
• Develop new training content (manuals, modules, presentations, and supporting materials).
• Provide expert guidance on federal and state WIC policies and regulations.
• Deliver technical assistance to state and local staff; draft communications and policy updates.
• Serve as a subject matter expert on MIS modifications and enhancements.
• Conduct user acceptance testing (UAT) and participate in change management meetings.
• Support modernization of quality assurance protocols and develop staff improvement programs.
• Ensure compliance with state data security and confidentiality policies.