Technology Concierge Part-Time at Kisco Senior Living

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

25.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Troubleshooting, Hardware Support, Software Support, Teaching, Microsoft Office, Internet-Based Platforms, Technology Guidance, Problem Solving, Relationship Building, Flexibility, Continuous Learning

Industry

Hospitals and Health Care

Description

Job Description As the Technology Concierge, you’ll be the go-to tech expert on-site providing hands-on support, training, and guidance for residents’ technology needs. You’ll assist the Community Management Team in delivering exceptional service, troubleshoot issues quickly, and make a real difference in the resident experience. If you love helping people and solving tech challenges, this role is for you! Location: Balfour Riverfront Park | 1500 Little Raven St, Denver, CO 80202 Schedule: Part-Time | 3 weekdays Compensation: $25/hour What will I do every day? Serve as the first point of contact for residents’ technology questions and support requests. Monitor and respond promptly to residents’ technology needs and requests. Manage intake, tracking, and completion of resident tech requests, ensuring timely resolution. Teach and guide residents on technology usage through one-on-one help and group classes. Coordinate and support programs that align with residents’ interests and community engagement. Troubleshoot hardware, software, and device issues for residents and occasionally for staff. Share knowledge and collaborate with the Service Desk and other IT resources. Build and maintain strong, positive relationships with residents and their families. Identify opportunities to exceed resident expectations and enhance satisfaction with technology. Model professionalism, adhere to safety and regulatory standards, and support continuous improvement initiatives. What will I need to be successful in this role? Bring a smile to work every day Exceptional customer service skills with a passion for helping others. Experience in desktop support or technical troubleshooting in a hands-on environment. Strong understanding of hardware, software, and managed device systems. Comfort teaching and guiding individuals with varying levels of technology knowledge. Competency with Microsoft Office, internet-based platforms, and other common applications. Flexibility to work evenings, nights, weekends, or holidays as needed. Curiosity and willingness to learn new technology skills and certifications. What’s in it for me? (Great Question!) Competitive pay A free meal per shift Healthcare Benefits including Vision & Dental (Full-time only) Matching 401k (Full-time only) Paid Time Off Rewards and Bonus Opportunities Continuous Training and Growth Opportunities What do we do? We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years. All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements *Kisco Senior Living is an Equal Opportunity Employer

Responsibilities

The Technology Concierge serves as the first point of contact for residents' technology questions and support requests, ensuring timely resolution of issues. They also teach and guide residents on technology usage and coordinate programs that align with residents' interests.