REQUIRED SKILLS & EXPERIENCE

• Experience in Active Directory administration and architecture.
• Deep knowledge of DNS, DHCP, GPOs, and AD replication.
• Experience in hybrid identity environments (on-prem AD + Azure AD/Entra ID).
• Familiarity with ITIL processes and managed services delivery models.
• Strong troubleshooting and scripting skills
• Excellent communication and stakeholder management skills.
• Experience supporting transformation programs in regulated industries (especially banking) is a plus

KEY RESPONSIBILITIES

• AD Infrastructure Management: Design and maintain AD forests, domains, trusts, and replication strategies.
• DNS & DHCP Oversight: Configure and troubleshoot DNS zones and DHCP scopes to ensure reliable name resolution and IP management.
• Group Policy Management: Develop and maintain GPOs to enforce security and configuration standards across the enterprise.
• IAM Integration: Collaborate with IAM teams to align AD with broader identity and access management strategies.
• Security & Compliance: Implement AD security best practices, manage privileged access, and ensure compliance with internal and regulatory standards.
• Incident & Problem Management: Act as L3 escalation point for AD-related incidents; lead root cause analysis and resolution.
• Documentation & Knowledge Sharing: Maintain detailed documentation and contribute to knowledge base updates.
• Stakeholder Engagement: Work closely with service owners, platform leads, and client stakeholders to align AD services with business needs.
• Transformation Support: Provide SME input into transformation projects as required