Technology Delivery Lead at Bank of New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technology Release Train Management, Stakeholder Management, Incident Management, Problem Management, Vendor Management, Organisational Planning Rhythms, Agile, ITSM Processes, Change Management, Risk Management, Leadership, Collaboration, Engineering Knowledge, Technical Delivery

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. We have an opportunity for a Technology Delivery Lead to join our Customer360 domain and provide leadership to the technical release train function across the entire Customer360 technology stack. As part of our wider Products & Services Technology area, you’ll work on a strategic colleague platform which supports a range of important customer outcomes across Customer Relationship Management (CRM) and Lending origination delivered through a diverse set of technologies. Mō te Tūranga | About the Role We sat down with the Head of Platform – Customer360, and they let us know the following about the role. What are some of the day to day tasks the person in this role will complete? Release Train Management: Plan, schedule and co-ordinate the Customer360 regular releases including programme releases, integration deployments, Salesforce and nCino seasonal releases and external release dependencies with other tech domains. Release processes and continuous improvement: Ensure the programme team is set up for success in all deployment and release activity including complying with BNZ ITSM processes for change management and supporting post release incident/problem management. Find and execute opportunities to demonstrably improve delivery effectiveness, quality and velocity. Leadership and Collaboration: Participate in Domain Leadership Group to ensure Tech priorities are included in delivery. Support Platform owners, Stream leads, program technical leaders and other domains to unblock issues and clear pathways for safe and effective technical delivery. Risk management: Ensure risk lens is applied to all delivery and deployment activities so stakeholders can make informed prioritisation and go / no-go decisions. What is the team culture and environment like? An experienced and high performing group of Engineers, Business Analysts, Testers and Administrators working within a wider program team across four companies and three countries. You’ll be leading a participating in a technical leadership team composed of Engineering Leads, Platform Owners, and Principal Engineers. The existing environment features people who are focused on colleague outcomes, stay cool in a crisis, and like to meet high-standards of quality in everything they do. What projects / work will the candidate be working on now and into the next year? The Customer360 programme is building a strategic asset using global SaaS platforms, combined with modern integration tools and patterns, covering CRM Sales, Service and Lending origination. The vision is a single plane of glass for colleagues to operate from for these key customer journeys. The program is three years into the journey with many foundations in place, and there is plenty ahead on the roadmap as we embed the Lending experience, support the Core Ledger Replacement programme and evolve and iterate existing and new capability. What technical skills are required for this role? We are looking for a strong understanding of the NZ banking /finance industry, ideally with engineering and technical knowledge. You will also bring proven experience in: Technology Release Train Management Stakeholder Management across all levels Strong incident/problem management Vendor Management Participating in and improving organisational planning rhythms What attributes will this person display in order to be successful in this role? Trust in people and teams to operate effectively while providing them with good structures and opportunities to improve. A willingness to lead and influence across the organisation and drive programme outcomes through effective release management. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Please note applications close Monday 6 April 2026. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 06 April 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The role involves planning, scheduling, and coordinating regular technology releases for the Customer360 domain, ensuring compliance with ITSM processes and driving continuous improvement in delivery effectiveness and quality. This position also requires providing leadership and collaboration across technical teams to unblock issues and ensure safe, effective technical delivery while applying a risk lens to all deployment activities.