National Capital Region
IT / Technical Roles /
On-site
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nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams and scale operations.

ABOUT THE ROLE

As a strategic partner between business and technology, this role is responsible for fostering strong collaboration across departments, ensuring that IT solutions effectively address both internal and external customer needs. By serving as the voice of technology within the organization—and equally representing business priorities to the IT team—the role plays a critical part in aligning digital initiatives with overarching business goals. A strong commercial focus is essential, driving both revenue generation and cost efficiency through technology. The ideal candidate ensures that every solution delivered not only meets functional requirements but also contributes to the broader financial and operational success of the organization.

WHAT YOU WILL DO:

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• Delivery Management

• Report directly to the Head of Technology and indirectly to the Head of PM Practice.
• Lead end-to-end delivery of portfolio solutions—from initiation to BAU handover—using Architecture-Driven-Agile methodology and Solution Planning Framework.
• Own and validate all estimates and inputs that form the basis of the solution delivery plan.
• Identify, onboard, and manage the appropriate delivery expertise and resources.
• Control project scope and drive timely decision-making across solution design and delivery phases.
• Proactively manage project RAID (Risks, Assumptions, Issues, Dependencies), blockers, and escalations.
• Oversee delivery backlogs and sprint planning using WTW’s adopted DevOps tools.
• Ensure timely and accurate progress reporting and represent delivery status in governance and steering committees.
• Maintain alignment of key milestones across Technology teams and assess the impact of any scope, budget, or resource changes.
• Collaborate with the Head of Service Management to ensure seamless service transition for all project deliveries.
• Monitor strategic and operational changes to ensure continued alignment between the Technology portfolio and business priorities.
• Track and report on overall portfolio health, generate insights, and identify risks and performance challenges.
• Provide thought leadership in release planning, deployment strategy, and delivery excellence.
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• Demand Management

• Collaborate with Business Solutions teams to capture, interpret, and enhance business requirements for both new and existing technology products and services, including ongoing change requests.
• Evaluate business cases and assist in prioritizing initiatives based on strategic value, impact, and feasibility.
• Ensure that technology services and resources are adequately scaled to meet both current and anticipated demand within the organization.
• Partner with Technology Functional Leads to continuously monitor and assess technical components, identifying capacity gaps, performance issues, and emerging resource needs.
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• Customer Experience

• Define and align technology interactions with external customers to ensure effective and seamless technology delivery that meets both customer expectations and business objectives.
• Map and understand customer journeys to help visualize and deliver outcomes aligned with business goals.
• Collaborate with internal user communities to capture and address their collaboration needs in line with the broader technology vision.
• Foster trust and engagement through continuous monitoring, analysis, and proactive management of customer satisfaction.
• Escalate customer-related concerns or experience issues to leadership when necessary to ensure timely resolution.
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• Capability building

• Build, lead, and inspire high-performing, matrix-managed teams while promoting a growth mindset and commitment to quality.
• Foster a culture of continuous improvement, inclusion, collaboration, and delivery excellence across teams.
• Set and clearly communicate goals, targets, and objectives to align efforts and drive performance.
• Stay informed on emerging and leading technologies to shape technology roadmaps that improve system capabilities, mitigate cyber/resilience risks, and reduce technical debt.
• Encourage innovation by leveraging subject matter expertise to enhance tools, practices, and team processes.
• Challenge inefficient organizational processes that add unnecessary complexity or create delivery delays.
• Lead and cultivate the Technical Delivery community of practice to share knowledge and drive best practices.
• Use subject matter knowledge across multiple domains to evaluate complex issues and implement strategic, long-term solutions.
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• Commercial

• Oversee, manage, and continuously monitor all commercial agreements with vendors and delivery partners, ensuring that WTW’s interests are safeguarded and that contractual terms remain relevant, compliant, and favorable throughout the entire contract lifecycle.