TECHNOLOGY DELIVERY MANAGER- HYBRID at Compass Group

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Healthcare Technology, EMR, Network Diagrams, POS Systems, Analytical Skills, Communication Skills, Problem-Solving, Organizational Skills, Collaboration, Technical Support, Data Monitoring, Budget Management, Implementation, Client Relations, Training

Industry

Food and Beverage Services

Description

Who We Are Healthcare Digital is a division of Compass Digital—the innovation and tech arm of Compass Group. Our integrated approach can be applied to various service lines within healthcare and community living facilities. We work directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group's healthcare sectors. We are a diverse team of inventive problem solvers focused on creating new solutions to positively impact patients, residents, and those interacting with them. Our commitment to excellence and patient-centric approach guides everything we do, as we aim to make a lasting impact on the lives of individuals through digital innovations. Compass Digital is the innovation company within Compass Group, creating cutting-edge digital hospitality experiences for universities, hospitals, corporate ofﬁces, sports and entertainment venues, and beyond.Job Summary Compass Digital’s Healthcare Digital division has an exciting opportunity for a Technology Delivery Manager. In this role, you will perform a project management function, overseeing the implementation of digital solutions for both support services and retail operations at healthcare client locations across the U.S. Our Support Services Ecosystem includes TaskUp, TaskVue, and ClearVue. On the Retail side, solutions span Point of Sale (POS), Order & Pay Kiosks, Self-Checkout, Mobile Ordering, Digital Signage, and Cashless products. This position balances both strategic initiatives and tactical execution to drive measurable results.Key Responsibilities Manage intake of new project requests, including building Statements of Work (SOWs), budgetary estimates, and coordinating approvals with the business. Monitor and track team budget and recoveries, ensuring accuracy and alignment with organizational goals. Run implementations of new products (pilots and proofs of concept), collaborating with Technology Delivery Managers and Directors to manage projects. Support hardware procurement, testing, and logistics while running weekly internal calls with development and product teams. Partner with the business to launch new products, including occasional travel to client sites to support implementations. Manage data by monitoring and gathering metrics to be presented to leadership, including creating graphs, charts, and dashboards for executive consumption. Assemble hardware and network equipment, troubleshoot routers/switches, and work with vendor software in healthcare environments (hospitals and senior dining facilities). Lead technical conversations on network requirements, interface throughput, hardware launches, and back-of-house solution training across cross-functional teams. Ensure project estimates are accurate, complete, and that scope changes are documented and approved in advance. Monitor project status, escalate risks, and provide regular updates to leadership. Continuously refine tools and processes to improve accuracy, efficiency, and scalability. Deliver high-quality project outcomes that align with organizational goals and strategic direction. Qualifications Bachelor’s degree or equivalent professional experience. Minimum 5 years of technology project management experience. Healthcare technology and EMR experience highly preferred; restaurant and/or hospital/retail technology experience strongly desired. Knowledge of network diagrams and connectivity. Working knowledge of restaurant, hospital, or retail technologies (POS, kitchen management systems, internet access technologies). Service-oriented, collaborative approach to client and peer relationships. Energetic self-starter with the ability to thrive independently in a fast-paced environment. Strong sense of ownership, accountability, and commitment to quality. Proven ability to manage multiple projects with shifting deadlines. Exceptional organizational, planning, problem-solving, and analytical skills. Excellent communication, presentation, and relationship-building abilities. Willingness to travel approximately 25%, with flexibility for additional travel as needed (including occasional weekends and holidays). Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Healthcare Digital maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1467923 Healthcare Digital MARY DICKSON

Responsibilities

The Technology Delivery Manager will oversee the implementation of digital solutions for healthcare client locations, managing project requests and ensuring alignment with organizational goals. This role involves collaborating with various teams to deliver high-quality project outcomes and refining processes for efficiency.