Role – Senior Consultant
Technology – Microsoft 365, Microsoft Intune Intune, Azure AD, and MDM
Location – Essen, Düsseldorf
Timings – CET Working Hours and On-Call if required

JOB DESCRIPTION:

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

M365:

• Manage Microsoft 365 services: Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Configure and maintain user accounts, licenses, and groups in Microsoft 365 Admin Center and Azure AD.
• Set up and manage mail flow rules, retention policies, and compliance settings.
• Implement and monitor security features like MFA, Conditional Access, and DLP.
• Manage compliance policies, audit logs, and eDiscovery.
• Respond to security incidents and alerts.
• Monitor service health and usage via Microsoft 365 Admin Center and PowerShell.
• Generate reports on license usage, mailbox sizes, Teams activity, etc.
• Track and report on service performance and incidents.
• Provide Tier 1/2 support for M365-related issues.
• Troubleshoot service outages, sync issues, and user access problems.
• Coordinate with Microsoft support for escalated issues.