The Employee Experience Design Global HR team at Manulife is dedicated to creating exceptional experiences for our colleagues. We focus on understanding employee needs, simplifying complexities, and enabling personalized, curated experiences that matter most.

QUALIFICATIONS:

• Bachelor’s degree in Human Resources, Computer Science, Information Systems, or a related field.
• 5+ years of experience with Learning and Talent Management technologies in global, large-scale initiatives.
• Proven experience in system development lifecycle, process re-engineering, and technology implementations.
• Strong understanding of Learning and Talent Management processes and technologies (e.g., Workday, EdCast, Cornerstone).
• Excellent communication, consultative, and interpersonal skills.
• Strategic thinking and results-driven mindset.
• Experience with agile or self-managed technology teams.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Certifications in Human Centered Design, CHRP/CHRL, or PMP are an asset.
• Experience in insurance, financial, or highly regulated environments is preferred.

ABOUT THE ROLE:

This role offers a unique opportunity to enhance our learning and talent management capabilities. You will work with advanced technology solutions and collaborate with cross-functional teams to drive impactful results.

KEY RESPONSIBILITIES:

• Enablement Lead: Oversee learning, development, and talent systems, ensuring alignment with the Talent and Development Center of Excellence.
• Technical Support: Provide consultative support and business analysis to design and implement strategic solutions.
• Collaboration: Work with cross-functional teams to collect business requirements, develop, test, and deploy solutions that enhance learning and talent management.
• Risk Management: Facilitate privacy impact assessments, risk reviews, and participate in vendor release activities.
• Stakeholder Communication: Influence and communicate effectively with stakeholders at all levels to drive project success.
• GenAI Technologies: Understand and leverage GenAI technologies, including model development, API integration, and deployment.
• Data Analysis: Analyze and interpret data to inform L&D technology strategies and measure the effectiveness of initiatives.
• Future Skills: Anticipate future skill requirements and develop technology strategies for upskilling and reskilling.
• Continuous Improvement: Lead initiatives that leverage GenAI to create innovative learning solutions.
• Agile Methodologies: Utilize agile methodologies and work within self-managed technology teams to deliver high-quality solutions.
• Strategic Planning: Participate in HR Technology Book of Work planning efforts and influence the technology roadmap.
• Subject Matter Expert: Serve as a technology expert across Talent Management, Performance Enablement, Development, and Culture domains.