WOULD YOU LIKE TO CONTRIBUTE AND SUPPORT THE DELIVERY OF WORLD CLASS TECHNOLOGY SERVICES AT A GLOBAL RENOWNED BUSINESS SCHOOL?

London Business School require a Technology Manager to join our Executive Education team on a permanent basis.
You will support the development and delivery of outstanding digital learning experiences for participants and clients. Working closely with colleagues across Executive Education and the School to meet these needs and standards. Our team also supports the roll out and enhancement of critical learning management and business technology systems, such as Canvas LMS and MS Dynamics CRM.
As the successful candidate you’ll help to contribute and support the delivery of world class technology services to Executive Education’s participants and staff, design and delivery of seamless and impactful learning experiences.
As an integral part of the team you’ll ensure the continued support, maintenance, development & enhancement of current and new technologies employed in the delivery of Executive Education programmes

Main Responsibilities

• Applying specialist technical knowledge across a range of different areas to deliver required services in line with defined processes, escalating queries or tasks if outside own technical knowledge and/or standard procedure for own area.
• Respond to requests from all stakeholders, providing specialist advice to deliver the information and/or understanding they require and provide an excellent service/solution.
• Resolve operational day-to-day issues referred from across the School ensuring an efficient and first-class service is extended to all stakeholders.
• Design and develop technical documentation, programmes material and policy guidance, with supervision from more senior colleagues, for use in the provision of an efficient and effective business support service.
• Provide training to colleagues or stakeholders on an area of specialism to upskill and educate others in the business support services provided

Who we are looking for

• Proactive troubleshooting and problem-solving skills
• Meticulous attention to detail
• Practical knowledge of web-development languages (e.g. HTML, CSS, Javascript)
• Practical design software skills (e.g. adobe creative suite, basic video editing, knowledge of comment file formats)
• An eye for good visual design and an ability to improve and replace outdated or unsuitable products

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.
At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

FOR THIS ROLE SPECIFICALLY, YOU WILL BE EXPECTED TO BE ON CAMPUS 2 DAYS PER WEEK.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

PLEASE NOTE WE START SCREENING CVS AND INTERVIEWING CANDIDATES FROM THE START OF A CAMPAIGN. A SUCCESSFUL CANDIDATE COULD PROGRESS TO OFFER BEFORE THE ADVERTISED CLOSING DATE. WE ENCOURAGE YOU TO APPLY AS SOON AS POSSIBLE IF YOU ARE INTERESTED IN ANY ROLES.

Why London Business School
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location

Main Responsibilities

• Applying specialist technical knowledge across a range of different areas to deliver required services in line with defined processes, escalating queries or tasks if outside own technical knowledge and/or standard procedure for own area.
• Respond to requests from all stakeholders, providing specialist advice to deliver the information and/or understanding they require and provide an excellent service/solution.
• Resolve operational day-to-day issues referred from across the School ensuring an efficient and first-class service is extended to all stakeholders.
• Design and develop technical documentation, programmes material and policy guidance, with supervision from more senior colleagues, for use in the provision of an efficient and effective business support service.
• Provide training to colleagues or stakeholders on an area of specialism to upskill and educate others in the business support services provide