QUALIFICATIONS AND EXPERIENCE

• Support: 3+ years in a similar IT support role, preferably in a corporate environment
• ITSM Framework: Proven experience in handling incidents, requests, changes, and problems according to ITIL practices
• ITAM Framework: Experience with Hardware Asset Management (HAM) and maintaining IT stock levels
• Strong understanding of ITIL principles and practices for effective IT Service Management
• Advanced problem analysis and problem-solving skills with Networking, Server & Storage, Microsoft 365, and hardware
• Proficiency in various operating systems such as Windows, macOS, and Linux
• Excellent communication and customer service skills

ABOUT US

Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

• Act as the primary point of contact for technology queries across Perth and surrounding offices, providing both face-to-face and remote support
• Manage hardware assets and stock levels using ServiceNow, ensuring accurate inventory and efficient deployment
• Support our critical operations in the HIVE by troubleshooting desktop-level incidents and requests
• Ensure compliance with ITIL/ITSM best practices, covering incident, request, change and problem management.
• Contribute to continuous improvement through identifying opportunities for automation and efficiency enhancements