Technology Program Manager at J.D. Power

Troy, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technology Program Management, Engineering Operations, Delivery Management, Capacity Planning, Resource Management, Release Management, Stakeholder Management, Process Design, Analytical Skills, Problem-Solving, Communication Skills, Agile Methodologies, DevOps Practices, Technical Governance, Cross-Functional Collaboration, Continuous Improvement

Industry

Information Services

Description

Job Description: Title: Technology Program Manager Location: Remote US Reports to: Senior Director of Technology & Product Portfolio Management The Role We are seeking a Technology Program Manager to report to the Senior Director of Technology & Product Portfolio Management. This role will drive consistency, operational excellence, and strategic alignment across J.D. Power’s technology and engineering organization by implementing and managing standardized processes, governance frameworks, and delivery practices that span all technology teams. You will serve as the primary champion for technology delivery consistency—ensuring that capacity planning, resource allocation, release management, and execution standards are applied uniformly across the engineering organization. Working in close partnership with the Product Program Manager, you will create seamless coordination between engineering and product delivery, enabling cross-functional alignment and efficient end-to-end execution from concept through production. This is a remote position for a seasoned program management professional who excels at bringing structure to technical delivery, driving adoption of engineering best practices, and building strong relationships across development teams. You will operate at the enterprise level, working horizontally across technology teams while maintaining deep visibility into engineering capacity, release health, technical dependencies, and delivery performance. Key Responsibilities Technology Portfolio Delivery & Governance Drive Consistent Technology Delivery Practices: Implement and manage standardized engineering delivery processes, technical governance checkpoints, and execution frameworks across all technology teams. Manage Cross-Technology Portfolio Coordination: Maintain comprehensive visibility across the technology portfolio, tracking engineering progress, identifying technical dependencies, and ensuring alignment with product roadmaps and strategic priorities. Facilitate Technical Governance Reviews: Lead and coordinate technical readiness assessments, architecture reviews, and quality gates to ensure engineering initiatives meet standards before progressing through delivery phases. Support Technology Resource Allocation: Partner with engineering leadership to ensure technical resources, skills, and capacity are strategically allocated to highest-priority initiatives. Monitor Technology Portfolio Health: Proactively identify technical risks, resource constraints, architectural blockers, and delivery challenges; escalate issues and drive resolution through appropriate channels. Product-Technology Partnership Partner with Product Program Manager: Work in lockstep to ensure product and technology delivery processes are aligned, complementary, and enable seamless cross-functional execution from planning through release. Bridge Engineering and Product Organizations: Facilitate coordination, communication, and joint planning between engineering teams and product managers to ensure unified delivery approaches and realistic commitments. Align on Shared Standards: Collaborate to establish consistent definitions, metrics, reporting formats, and governance practices that work across both technology and product domains. Enable End-to-End Visibility: Create integrated views of technology and product delivery that provide comprehensive portfolio insights to leadership and stakeholders. Drive Cross-Functional Problem Solving: Work together to address systemic delivery challenges, process gaps, technical debt prioritization, and coordination issues that span product and engineering teams. Engineering Capacity Planning & Resource Management Unify Capacity Planning Practices: Establish and implement standardized capacity planning processes across all engineering teams, ensuring consistent approaches to forecasting, allocation, and utilization tracking. Create Capacity Visibility: Develop and maintain dashboards and reporting that provide real-time visibility into engineering capacity, allocation to strategic initiatives, utilization rates, and availability for new work. Optimize Resource Allocation: Work with engineering leaders to balance capacity across strategic product development, maintenance, technical debt reduction, and innovation initiatives. Forecast Technical Resource Needs: Partner with product and portfolio leadership to anticipate future capacity requirements based on roadmap priorities and strategic objectives. Manage Technical Dependencies: Identify and track cross-team dependencies, shared services, and infrastructure requirements to prevent delivery bottlenecks and enable predictable execution. Support Skill Gap Analysis: Collaborate with engineering leadership to identify capability gaps and support workforce planning decisions. Release Management & Execution Excellence Standardize Release Rollout Methodology: Design and implement consistent release management practices, deployment frameworks, and production rollout procedures across all engineering teams. Manage Release Coordination: Orchestrate cross-team releases, ensuring proper sequencing, dependency management, environment readiness, and stakeholder communication. Establish Release Quality Gates: Define and enforce quality standards, testing requirements, production readiness criteria, and rollback procedures for all releases. Drive Release Planning and Scheduling: Facilitate release planning sessions, maintain release calendars, and coordinate timing across multiple teams to minimize risk and maximize business value delivery. Monitor Release Performance: Track release metrics including frequency, success rates, defect escape rates, and rollback incidents; drive continuous improvement in release reliability. Enable Production Readiness: Ensure teams have proper runbooks, monitoring, observability, and support processes in place before production releases. Coordinate Release Communications: Manage stakeholder communication regarding release schedules, impacts, risks, and outcomes across the organization. Process Standardization & Operational Excellence Implement Technology Intake Processes: Establish structured workflows for evaluating technical initiatives, architecture proposals, and infrastructure requests to ensure alignment with enterprise standards and strategic priorities. Create Transparency Through Reporting: Develop and maintain engineering dashboards, status reports, and portfolio views that communicate delivery progress, technical risks, capacity constraints, and value realization. Build Engineering Delivery Frameworks: Document standard operating procedures, best practices, and delivery frameworks that enable consistent execution across technology teams. Drive DevOps and Automation Adoption: Champion the adoption of CI/CD practices, automation, and modern engineering practices that improve delivery speed, quality, and reliability. Drive Continuous Improvement: Gather feedback, analyze delivery metrics, and iterate on processes to enhance engineering efficiency, quality, and team experience over time. Stakeholder Management & Change Leadership Engage Cross-Functionally: Partner with engineering leaders, architects, product managers, infrastructure teams, and operations to ensure portfolio alignment and execution transparency. Influence Without Authority: Build credibility and trust across the engineering organization, guiding teams to adopt standardized practices through coaching, facilitation, and demonstrated value. Lead Change Management Efforts: Support the adoption of new delivery models, release practices, capacity planning approaches, and governance structures through clear communication, training, and stakeholder engagement. Facilitate Cross-Technology Collaboration: Create forums, communities of practice, and communication channels that enable knowledge sharing, technical alignment, and problem-solving across engineering teams. Communicate to Senior Leadership: Provide regular, concise updates to executive stakeholders on technology portfolio status, engineering capacity, release performance, technical risks, and recommended actions. Qualifications 8–10 years of experience in technology program management, engineering operations, or delivery management, with significant responsibility in software development or technology-centric organizations. Proven expertise in managing complex, cross-functional technology programs and driving consistency across multiple engineering teams, platforms, or technology stacks. Deep understanding of software development lifecycle, including hands-on experience with modern engineering practices. Demonstrated success in capacity planning, resource management, and optimizing engineering team allocation across competing priorities. Strong experience with release management, including coordinating multi-team releases, establishing deployment standards, and driving production reliability. Proven ability to partner across product and engineering organizations to create unified delivery approaches and resolve technical and cross-functional challenges. Strong process design and implementation skills, with a track record of standardizing engineering practices and driving adoption at scale. Exceptional stakeholder management abilities, with experience influencing senior engineering leaders and building alignment across diverse technical teams. Excellent analytical and problem-solving skills, with the ability to synthesize complex technical information, identify patterns, and drive data-informed decisions. Outstanding communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences and tailor messages for engineers, product managers, and executive stakeholders. Experience with engineering tools and platforms (e.g., Jira, GitHub/GitLab, Jenkins, Azure DevOps, Confluence, Tableau, capacity planning tools) and the ability to leverage them for visibility, automation, and reporting. Bachelor’s degree in Computer Science, Engineering, Information Technology, or related technical field. Program/Project Management, Agile, or DevOps certifications (e.g., PMP, PgMP, SAFe, Certified Scrum Master, DevOps Institute) are a plus but not required. Why You’ll Love This Role Drive Enterprise-Wide Technical Excellence: Shape how engineering work is executed across J.D. Power, ensuring technology delivery is consistent, predictable, and strategically aligned. Work at the Intersection of Product and Technology: Partner closely with product program management to create seamless, integrated delivery across the enterprise. Optimize Engineering Effectiveness: Implement capacity planning and release management practices that maximize engineering productivity and enable teams to deliver their best work. Build Scalable Engineering Practices: Create processes, standards, and frameworks that will scale with the organization and elevate engineering maturity over time. Collaborate with Engineering Leadership: Gain high visibility and exposure to senior technology leaders while influencing strategic technology portfolio direction. Enable Faster, More Reliable Releases: Drive improvements in release frequency, quality, and reliability that directly impact customer value and business outcomes. Grow in a Culture of Excellence: Join an organization committed to operational excellence, continuous improvement, and empowering talented professionals to make meaningful contributions to technology delivery Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Welcome to J.D. Power Careers! J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Responsibilities

The Technology Program Manager will drive consistency and operational excellence across J.D. Power’s technology organization by implementing standardized processes and governance frameworks. This role involves managing cross-technology portfolio coordination and facilitating technical governance reviews to ensure alignment with product roadmaps.