Technology Risk & Operations Analyst at Encora

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk & Controls, Operational Reporting, Audit Readiness, Process Governance, Vendor Management, Asset Management, Stakeholder Management, Power BI, Excel, Jira, SharePoint, Confluence, Control Design, Risk Assessments, KPI Design, SOP Creation

Industry

IT Services and IT Consulting

Description

Technology Risk & Operations Analyst Important Information Location: Singapore Responsibilities: Operational Support & Reporting Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management). Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights. Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making. Maintain reporting cadences and data quality standards; automate recurring reports where feasible. Support process standardization and governance across technology operations, including documentation, templates, and SOPs. Audit & Risk Management Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations. Provide risk oversight and governance for technology domains. Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure. Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations. Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content. Digital Workplace & Vendor Management Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives. Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning. Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance. Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments. Technology Governance & Vulnerability Management Oversee vulnerability management, remediation, and ISRA renewals. Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines. Act as liaison for Tech Obsolescence task force and provide reporting. Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling. REQUIREMENTS: Core Skills & Competencies Risk & Controls: Control design/effectiveness, risk assessments, issue management. Operational Reporting: KPI design, data quality, dashboarding, storytelling with data Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination. Process Governance: SOP creation, standardization, continuous improvement. Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness. Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution. Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence. Education: Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering) Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc) At least 8-12 years’ relevant experience preferably in a Finance Institution. About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

Responsibilities

The role involves preparing various operational and management reports, tracking key performance indicators, and supporting process standardization and governance across technology operations. Additionally, the analyst will manage internal and external audits, provide risk oversight for technology domains, and oversee vulnerability management and technology asset lifecycle.