Technology Service Contracts Manager at Virgin Atlantic

Crawley, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Contract Management, Supplier Relationship Management, Commercial Negotiation, Financial Oversight, SLA Management, KPI Monitoring, Stakeholder Management, Cost Optimisation, Governance, Budgeting and Forecasting, Analytical Skills, Microsoft Excel, Microsoft PowerPoint

Industry

Airlines and Aviation

Description

Job details Salary: Competitive Hours: 37.5 hours, Mon – Friday Location: Hybrid, 3 days per week at VHQ, Crawley Contract: 6 month fixed term contract Closing date: 14th July 2026 In a nutshell At Virgin Atlantic, we believe everyone can take on the world. Our Technology teams power the systems, platforms and partnerships that keep our operation moving globally — and we’re looking for a commercially astute Contract & Relationship Manager to help shape and manage our strategic IT supplier landscape. This is an exciting opportunity to join our Technology Management Office and play a key role in ensuring our global technology suppliers deliver outstanding service, value and innovation across a complex multi-million pound portfolio. Day to day As Contract & Relationship Manager, you’ll lead the commercial management of a diverse range of IT suppliers spanning software, hardware and technology services. Acting as the primary relationship owner and escalation point, you’ll ensure suppliers meet contractual commitments, deliver against SLAs and continuously improve service performance. You’ll work closely with senior stakeholders across Technology, Procurement, Legal, Finance and Risk to drive commercial value, maintain robust governance and support strategic technology objectives. This is a highly collaborative, hands-on role that combines supplier management, negotiation, financial oversight and stakeholder engagement. What You’ll Be Doing • Managing strategic relationships with global IT vendors and service providers • Leading supplier governance activities including monthly service reviews, quarterly business reviews and strategic planning sessions • Monitoring supplier performance against contractual obligations, SLAs and KPIs • Driving service improvement initiatives and resolving supplier-related issues • Negotiating contract schedules and commercial terms alongside Procurement and Legal teams • Tracking supplier spend, validating invoices and supporting budgeting and forecasting activities • Identifying opportunities for cost optimisation and supplier consolidation • Producing insightful reporting for senior leadership on supplier performance, compliance and commercial risk • Maintaining accurate contract records and ensuring alignment with governance stan About you You’ll bring strong commercial and relationship management experience within a technology environment, along with the confidence to influence stakeholders at all levels. Essential Skills & Experience • Significant experience in IT contract and supplier management • Proven track record of successful negotiation and cost reduction • Strong financial and commercial management capability • Experience managing SLAs, supplier performance metrics and contractual obligations • Excellent stakeholder management and communication skills • Strong analytical skills and attention to detail • Degree qualified or equivalent professional experience • Advanced Microsoft Office skills including Excel and PowerPoint Desirable • Experience working with a broad IT supplier ecosystem • Knowledge of CMM or similar maturity models • Project management experience Be yourself – Our differences make us stronger Virgin Atlantic are committed equal opportunities employers and positively encourage applications from suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Diversity brings strength which is why we strive to provide an inclusive environment where individuality is celebrated, and we can ignite the potential of our forward-thinking mix of people. Please be aware as part of our recruitment process we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role you have applied for. These may include application questions, video interviews or online testing. Please feel free to contact us at recruitment@fly.virgin.com if there are any reasonable adjustments to our process that you would like us to consider, for example use of hearing loops, sign language interpreter etc. Please don’t hesitate to reach out if there are any issues preventing you from being at your best during your application or assessment process. Any issues raised after your assessment is completed or once a decision has been made will be too late for us to consider within our process.

Responsibilities

Lead the commercial management of global IT suppliers to ensure contractual commitments and SLAs are met. Collaborate with senior stakeholders to drive commercial value, maintain governance, and optimize supplier performance.