Technology Service Desk Agent 1 at Life Time

, , United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Communication Skills, Documentation Skills, Teamwork, Analytical Skills, Microsoft Office, Desktop Technologies, Operating Systems, Hardware, End-User Applications, Printer Installation, Device Installation, Customer Service, Email Support, Call Management

Industry

Wellness and Fitness Services

Description

The Life Time Technology team is at the forefront of the evolution of Life Time into a digital-first company, transforming existing experiences and creating brand new ones both online and in our clubs. If you enjoy a fast-paced environment with the latest technologies and have a passion for health and fitness – we should meet. Work is a team effort, and we are a highly motivated, highly collaborative team; we always win or lose together. We invest in our team members and ensure they have the tools and opportunities to learn, grow and thrive. We offer an incredible benefits package, generous club discounts, and a fully subsidized Signature Life Time Membership. Want to Love Your Life? Join our team. Position Summary This position provides remote service and technical support to employees at all Life Time locations through email and phone support. Service Desk Agents are often involved in the installation of corporate and club end-user technology, printer and device installation, and troubleshooting. Job Duties and Responsibilities Interacts with the IT Advanced Support, Corporate Support and end-users to address issues Manages call intakes and emails to the Service Desk, prioritizes work, and communicates with end-users or their agents regarding support efforts Provides support for desktop technologies including, end-user applications, operating systems, hardware, and peripherals Completes administrative tasks in support of Life Time’s request management processes (access requests, hardware and software requests) Position Requirements Associate's Degree in Business or Technology (or related area) or equivalent combinations of education and experience Must be able to support a flexible schedule (evening and weekend availability if necessary) Good documentation skills, including the ability to prepare simple documentation are highly desirable Must be able to work both independently and in a team environment Must have demonstrated analytical and problem solving skills Polished presentation and communication skills are required, including proficiency in the Microsoft Office Suite of applications, specifically Excel, Word, and PowerPoint Preferred Requirements Bachelor's Degree in related field Relevant certifications Benefits All team members receive the following benefits while working for Life Time: A fully subsidized membership Discounts on Life Time products and services 401(k) retirement savings plan with company discretionary match (21 years of age and older) Training and professional development Paid sick leave where required by law Full-time Team Members are eligible for additional benefits, including: Medical, dental, vision, and prescription drug coverage Short term and long term disability insurance Life insurance Pre-tax flexible spending and dependent care plans Parental leave and adoption assistance Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave Deferred compensation plan, if the team member meets the required income threshold Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications. ABOUT US With over 160 athletic country clubs and offerings for everyone from 90 days to 90 years, Life Time’s comprehensive ecosystem goes beyond the idea of “fitness” to encompass all aspects of well-being. Every career here supports the goal of people living happier, healthier lives. Life Time provides entertaining, educational, friendly and inviting experiences of uncompromising quality that empower everyone to live a healthy and happy life. You belong at Life Time. We promote an inviting community that supports everyone on their path to a healthy way of life.

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Responsibilities

This position provides remote service and technical support to employees at all Life Time locations through email and phone support. Service Desk Agents are involved in the installation of corporate and club end-user technology, printer and device installation, and troubleshooting.