Work options: Flexible

• Leadership role within our Technology team
• Be part of a growing technology community across the Wesfarmers Group
• Flexible, supportive work environment with work from home options
• Full-time permanent role based in Perth CBD

Reporting to the Technology Operations Manager, this role will:

• Lead our Service Desk team to deliver efficient and effective 1st and 2nd line support for our Corporate Office team members
• Maintain a thorough understanding of our departments, their key drivers and actively seek out innovative IT solutions to business issues
• Manage the delivery of IT services, ensuring the smooth operation of corporate office infrastructure, end-user computing and collaboration tools
• Proactively identify opportunities to improve IT service delivery and other internal processes
• Develop and motivate a high performing, outcome driven team ensuring mentoring, support and professional development for team members
• Establish, update and maintain IT procedures in accordance with ITILv4 standards
• Build and maintain strong relationships with technology vendors to ensure service level agreements are met
• Act as a trusted technology partner to our Corporate Office, including to provide high-level IT support to senior leaders