ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The Technology Services Analyst will participate in establishing and defining system improvement requirements for the Company’s Property Management Software platforms by gathering, analyzing and reporting on data from clients, on-site and corporate team members. The Technology Services Analyst will assist in prioritizing projects related to system enhancements that will advance Property Management Software platforms to meet the organization’s needs. This position will sit on our Customer Success team.
JOB DESCRIPTION
- Partners with Customer Success Project Manager to develop strategies to improve project execution for the RealPage, Yardi and Entrata software platforms.
- Develops effective communication templates, promotional materials and engaging presentations.
- Prioritize Property Management Software improvement projects to meet everchanging needs of the Company.
- Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization.
- Participates in gathering of business requirements to understand and document current state workflows and evaluate information in alignment with project objectives.
- Collaborates on a regular basis with internal resource teams including but not limited to: Software Training, Operations, Legal/Lease Compliance, and on-site and corporate team members.
- Interfacing with stakeholders and service providers, ensuring services are designed to meet their agreed service levels and targets.
- Effectively engage and communicate with internal and external customers/clients.
- Owns tasks on projects related to implementation or enhancement of Property Management Software.
- Builds and maintains relationships with intra-departmental groups to support shared goals.
- Actively contributes to team effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action.
- Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders.
- Work with the Customer Success team to develop and execute surveys and focus groups that gather Property Management Software performance metrics from customers.
- Evaluates and analyzes the Property Management Software performance metrics to identify functionality gaps and software needs.
Knowledge, Skills, Abilities:
- Residential property management experience preferred
- Advanced knowledge of Yardi, RealPage and Entrata product suites
- Strong quantitative and technical/computer skills (including proficiency in Microsoft Excel, PowerPoint and project management software)
- Public speaking - Ability to speak to large groups of people with confidence
- Creativity, problem-solving and effective communication skills are essential
- Proficiency in managing multiple timelines and projects simultaneously, setting priorities, and working with little or no direct supervision
- Excellent organizational and follow-up skills, ability to set and manage multiple priorities, and oversee detailed project and other intricate plans
- Demonstrated successful collaboration with multiple teams
- Project management experience a plus
LI-RS1
The salary range for this position is $63,000 - $75,000
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
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