POSITION OVERVIEW:

The Technology Services Technician will be responsible for providing desktop support and technical services in a clinical or academic setting. This includes installation, maintenance, troubleshooting, and support for a range of devices and software systems.

REQUIREMENTS:

• Minimum of 2 years of technical support experience.
• Strong knowledge of multiple operating systems and hardware platforms.
• Must be able to lift up to 50 lbs, kneel, squat under desks, and climb ladders.
• Immunization records are required and must be up to date.
• Pay: $30.00 – $39.00 per hour (based on experience).

RESPONSIBILITIES:

• Image, install, configure, maintain, and secure PCs, laptops, and other devices within the domain.
• Install, upgrade, and patch operating systems (Windows, iOS, Android).
• Deploy software updates across multiple platforms.
• Troubleshoot and repair hardware including PCs, laptops, mobile devices, AV equipment, and peripherals.
• Install and maintain network printers.
• Participate in IT projects and provide help desk ticket support.
• Offer remote assistance to customers when needed.
• Evaluate and test new hardware/software solutions.
• Collaborate with clinical/technical staff to implement hardware and software modifications, including peripheral installations.