QUALIFICATIONS AND EXPERIENCE

• Minimum 2-3 years of IT operational experience, covering standard office applications, operating systems and networking
• Skills with Cisco and Ubiquiti Technologies
• Familiarity with mining Operations Technology, ServiceNow, SAP, and Communication Networks
• Proven track record in providing support to a diverse and busy environment
• Tertiary qualifications in Information Technology, or related experience
• Certification in ITIL, Microsoft, Customer Service Certification (highly desirable)
• Strong time management & organisational skills, able to prioritise & multitask
• Proven IT change management, incident and problem management skills
• Australian C class (Manual) driver’s license
• Working at Heights, and First Aid training (highly desirable)
• Knowledge of ServiceNow and Asset Management (desirable)

ABOUT US

Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

• Log all issues in the ITSM toolset (Service Now) and liaise and communicate IT related work to the business representative of the designated site.
• Execute work orders as per schedule and relevant work instructions associated with the work orders.
• Create, develop and update support documentation for the site (Orion), raise issues or suggestions for improvements to support documentation where possible with peers or other IT teams.
• Act as an escalation point amongst peers, providing peer support and guidance where possible, coordinate work at site when delegated by other IT teams.
• Work autonomously and be accountable for site Technology, this includes, Desktop, Servers, Networking and Software queries
• Be accountable for all site printers and be point of contact for Canon service engineers
• Relocation of offices and office equipment, which includes setting up comms racks and installing Cisco switches, WiFI AP’s, communication racks, and antennas.
• Point of contact for all Telstra queries across the site with regard to 4G connectivity
• Familiar with Microwave (Ubiquiti) Communication Technology
• Manage all aspects of Technology queries across the site from a varied customer base
• Site based procurement and stock management on a daily basis for end users
• Liaise with Project Management teams in Perth assisting in their project delivery
• Provide on-call after hours support as required of the role.