FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Technology Solutions Engineering offers exciting opportunities within the Asia Pacific region. Technology Solutions engineers communicate directly with clients’ end users, business units, and IT, as well as FactSet’s engineers, product developers, consultants, and salespeople. With the rapid evolution of FactSet software and ever-changing client security, network, server, PC, and tablet environments, Technology Solutions Engineering is instrumental in researching, engineering, deploying, and supporting technology solutions for our client base.

Job Responsibilities:

• Assist with pre-sales technology discussions
• Support FactSet clients as part of a 3rd tier escalated tech support team
• Translate client needs to effective engineering action items
• Educate clients and FactSet personnel on FactSet’s best-practices
• Correlate issues, then design enhancements to permanently remediate
• Act as the product developer for implementations, diagnostics, and utilities
• Assist with the creation of systems and processes to proactively identify and assist clients experiencing issues
• Develop and maintain detailed technical documentation
• Occasional travel to client sites

Job Requirements

• English communications skills – in-person, phone, and email
• Mandarin, Cantonese, or Japanese communication skills – in-person, phone, and email
• Interaction with clients on a technical and non-technical basis
• Proactive, and operates independently or within a team
• Willingness to become a technical liaison for clients
• Passion for learning new technologies
• Excellent problem-solving skills

Helpful Experience

• Knowledge of networking, application deployment, server management, database administrator, or computer science
• Experience with SQL, Python, JavaScript, or NodeJS
• Finance knowledge – markets, portfolios, asset management, financial instruments, real-time market data, and portfolio analytics

Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at
www.factset.com
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• Assist with pre-sales technology discussions
• Support FactSet clients as part of a 3rd tier escalated tech support team
• Translate client needs to effective engineering action items
• Educate clients and FactSet personnel on FactSet’s best-practices
• Correlate issues, then design enhancements to permanently remediate
• Act as the product developer for implementations, diagnostics, and utilities
• Assist with the creation of systems and processes to proactively identify and assist clients experiencing issues
• Develop and maintain detailed technical documentation
• Occasional travel to client site