Technology Solutions at Pearson

Durham, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Business Analysis, Azure DevOps, Jira, ServiceNow, Agile, Scrum, Kanban, User Story Development, Acceptance Criteria, Stakeholder Communication, Requirements Elicitation, Backlog Management, Cross-timezone Collaboration, Process Design, CRM

Industry

education

Description

We are seeking a Salesforce Business Analyst that will serve as the connective tissue between our US business stakeholders and a globally distributed Salesforce engineering team. This role will be the first line of communication for business stakeholders, and the last checkpoint before work reaches the engineering team. The ideal candidate is an organized, process-driven communicator with Salesforce knowledge and the instincts of a delivery-focused Agile practitioner. What you will do * Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow — ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs. * Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members. * Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements. * Translate business needs into well-structured, acceptance-criteria-rich user stories that the engineering team can execute without ambiguity. * Facilitate Agile ceremonies, including backlog refinement, sprint planning, standups, and retrospectives, in a way that maximizes team focus. * Serve as the primary communication bridge; producing documentation, standup summaries, and handoff notes that keep both regions aligned. * Build strong relationships with stakeholders across product, engineering, sales, and operations, providing regular sprint summaries and roadmap visibility. * Proactively surface blockers and dependencies before they impact delivery timelines Required Qualifications: * Salesforce platform experience : hands-on background with Salesforce CRM in an analyst, admin, or product owner capacity. * Agile delivery : demonstrated experience facilitating sprint ceremonies and working within scrum or kanban frameworks. * Work management tools : proficiency managing backlogs and tickets in Azure DevOps (ADO), Jira, and/or ServiceNow. * User story development : proven ability to write high-quality Agile user stories with clear, testable acceptance criteria. * Cross-timezone collaboration : experience working effectively with globally distributed teams, particularly US/India models. * Stakeholder communication : strong written and verbal skills with the ability to tailor messaging to technical and non-technical audiences. * Process design : ability to document and standardize workflows that scale across time zones and team structures. Nice to Have * Salesforce Administrator or Business Analyst certification (ADM-201, SFBA, or equivalent). * Scrum Master certification (CSM or PSM). * Familiarity with Salesforce integrations. * Experience with AI or automation tools applied to workflow improvement. How you’ll work You'll partner with business stakeholders and Salesforce engineers to keep delivery moving smoothly. Expect a mix of requirements gathering, story writing, ceremony facilitation, ticket management, and stakeholder communication. Success in this role means the engineering team never waits on a story, the backlog is always current, and business partners feel informed and heard.

Responsibilities

This role acts as the primary communication bridge between US business stakeholders and a globally distributed engineering team, owning backlog and ticket management across multiple work management tools. Responsibilities include eliciting and documenting requirements, translating them into user stories, and facilitating Agile ceremonies to ensure focused delivery.