Technology Specialist and Service Relationship Manager at Grinnell College

Grinnell, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Relationship Management, Ticket Resolution, Advocacy, Information Technology, Professional Development, Mentoring, Network Services, Information Security, Project Management, Helpdesk, AV, Enterprise Services, Business Intelligence

Industry

Description

POSITION SUMMARY Part of the Information Technology Services (ITS) Springboard Program, Technology Specialist and Service Relationship Managers are employed under a term appointment of up to three years, with expertise increasing each year. In addition to performing a technical specialist role in their team, these full-time employees provide an important relationship management role among ITS and departments (both academic and administrative) across campus. In that role, they advocate for those they represent in ITS decision-making and assist with ticket resolution as well as disseminate important technology service and change information to constituents. As technical triage specialists, these employees ensure that support tickets are routed to the appropriate colleague(s) on their technical team and help keep ticket submitters informed of progress. These positions report to the Directors of their respective technology teams and share a programmatic home within the ITS Service Management Team. From here, mentoring (receiving and, later, providing) opportunities as well as professional development and other cohort-based components of the Springboard Program are led. About the Springboard Program: The Springboard Program is a professional employment opportunity within the Grinnell College ITS department that is specifically for recent graduates. A competitive program, it provides up to three years employment in a cohort-based environment; up to four positions are available most years. In addition to a competitive salary that may increase up to 20% annually, Springboard Program employees will gain professional experience in three different technology fields1 [https://grinnell.peopleadmin.com/hr/postings/6183#fn1] as well as have the opportunity to attain professional certifications related to each. Employees who progress satisfactorily through three full years will also gain the Grinnell College IT Springboard Certificate. While the program is open to eligible graduates in any discipline and no prior technology experience is required for those with Bachelor’s (or higher) degrees, a demonstrated interest in information technology and professional development is embraced. Applicants with Associate’s Degrees must have had information technology as a component of their course work. This program provides a fantastic way to gain practical technology experience, professional certification, and experience different professional information technology career paths. Options typically include: Network Services, Information Security, Project Management, Helpdesk and Technical Support, AV, Enterprise Services, and Business Intelligence. This is a 3 year full time term position. ABOUT GRINNELL COLLEGE Grinnell College is a top-ranking private liberal arts institution that values diversity, equity, inclusion, intellectual freedom, and social responsibility. We seek candidates that align with these values and have the ability and desire to advance our values and belonging within our community and the communities we engage. Ideal candidates will be prepared to collaborate and contribute to the mission and values of the college across all constituencies. Qualifications Minimum: Education requirements are one of the following: 1. Bachelor’s degree from four-year college or university 2. Associate’s Degree that included information technology course work. Eligibility for this position is limited to recent graduates of institutions of higher education. (Graduation must be within 12 months of the start date of the position.) Preferred: No prior technology experience is required unless candidates do not possess a Bachelor’s degree. A demonstrated interest in information technology and professional development is embraced.

Responsibilities

Technology Specialists and Service Relationship Managers perform technical specialist roles while managing relationships between ITS and various departments. They advocate for constituents, assist with ticket resolution, and ensure effective communication regarding technology services.