Classification: Admin/Professional
Exemption Status/Test: Exempt/Computer Professional
Job Grade: 4
Department: Data Center and Network Solutions (DCNS)
Reports To: Department Director

EDUCATION

High School Diploma or GED

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Recent experience with PowerShell scripting and automation technologies
• Experience with VoIP installations including Vonage and Zoom Phones
• Recent experience with virtual technologies

Major Responsibilities :

• Serve as a point of contact for all workstation-related technologies.
• Administer and maintain authentication and authorization for user accounts including Active Directory, Box, Laserfiche, and any applicable Region 4 system.
• Provide expertise in and oversight over activities surrounding the operational efficiency of all hardware and software client platforms using ITIL and PMP guidelines.
• Maintain operating system and application software patches and updates for Region 4 applications.
• Identify, analyze, research, and recommend infrastructure, procedure, and process changes to enhance client and project productivity, efficiencies, and security.
• Analyze hardware and software operations and make recommendations to improve operational efficiencies.
• Maintain and administer Region 4’s phone systems, including softphones.
• Document systems for Region 4 ESC personnel to use as standard operating procedure documents.
• Manage project-related resources including, but not limited to, financial, DCNS personnel, other Region 4 ESC department resources, and vendor relationships.
• Serve as a liaison when interfacing with external clients in furthering Region 4 ESC and DCNS business and professional services activities.
• Work with other external resources to further Region 4 ESC and DCNS projects and activities.
• Initiate, lead, and complete enterprise-wide projects promptly and cost effectively.
• Continue to achieve certifications within job responsibility areas to maintain proficiency in job-related technologies.

• Serve as a point of contact for all workstation-related technologies.
• Administer and maintain authentication and authorization for user accounts including Active Directory, Box, Laserfiche, and any applicable Region 4 system.
• Provide expertise in and oversight over activities surrounding the operational efficiency of all hardware and software client platforms using ITIL and PMP guidelines.
• Maintain operating system and application software patches and updates for Region 4 applications.
• Identify, analyze, research, and recommend infrastructure, procedure, and process changes to enhance client and project productivity, efficiencies, and security.
• Analyze hardware and software operations and make recommendations to improve operational efficiencies.
• Maintain and administer Region 4’s phone systems, including softphones.
• Document systems for Region 4 ESC personnel to use as standard operating procedure documents.
• Manage project-related resources including, but not limited to, financial, DCNS personnel, other Region 4 ESC department resources, and vendor relationships.
• Serve as a liaison when interfacing with external clients in furthering Region 4 ESC and DCNS business and professional services activities.
• Work with other external resources to further Region 4 ESC and DCNS projects and activities.
• Initiate, lead, and complete enterprise-wide projects promptly and cost effectively.
• Continue to achieve certifications within job responsibility areas to maintain proficiency in job-related technologies