Technology Specialist - Remote Patient Monitoring at Orlando Health

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Education, Troubleshooting, Equipment Installation, Customer Service, Documentation, Team Collaboration, Technical Support, Compliance Monitoring, Communication, Prioritization, Inventory Management, Safety Policies, Repair Skills, Organizational Skills, Learning Agility, Transportation

Industry

Hospitals and Health Care

Description

Position Summary 🏥 Now Hiring: Technology Specialist – Remote Patient Monitoring Department: APAS OHMG RPM Shift: Day/Full Time Location: Remote Title: Technology Specialist Summary: Coordinates, delivers, provides patient education, and sets up the in-home patient technology for patient admissions into the Hospital Care at Home program. Troubleshoots any care team and patient issues. On patient discharge, responds to Hospital Care at Home patient homes, disassembles technology and packages for cleaning. Empower patients with hospital-level care in the comfort of their homes. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.” Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here. ORLANDO HEALTH - BENEFITS & PERKS: Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. Responsibilities Essential Functions • Ensures diagnostic or electronic equipment meets manufacturer’s specifications for safe and proper use by proper installment in the patient’s home of assigned equipment. • Installs and disassembles in-home technology to all Hospital Care at Home patient admissions. • Ability to travel and enter patient homes as the patient hospital care at home and place of service within a specific geographical region. • Transports and delivers items and equipment, as requested. • Provides education to patient and caregivers on proper equipment usage. • Troubleshoots any patient and care team related issues related to the in-home technology. Replaces equipment as needed to ensure patient communication in place. • Utilizes available service literature and other resources for completing repair and ordering of needed parts and service. • Monitors devices for compliance with corporate safety policies. • Completes all documentation to comply with the standards of regulatory and accrediting agencies and to fulfill departmental requirements. • Communicates information regarding repair status of assigned equipment to manager and appropriate personnel in the using department. • Receives entry level training and exposure on the repair and maintenance of medical or electronic equipment /systems/accessories and other supporting hardware such as computers, networks, databases and other types of computerized systems and associated medical or electronic device software. • Assists with the coordination of integrating supported devices and systems to other hospital computer systems/networks. • Works collaboratively with all members of the Hospital Care at Home team. • Ensures the customer experience is exceptional. • Communicate effectively in all interactions. • Prioritizes workload to manage multiple priorities. • Holds self and others accountable to Orlando Health’s mission, vision, and values. • Demonstrates The Orlando Health Way: Assure, Engage, Unite. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions Performs incoming inspections on new equipment as assigned. Practices efficient use of supplies and reports inventory deficiencies to manager. Shows entry level ability to organize work with prioritization. Provides excellent customer service with good communication and follow up skills. Shows a willingness to learn new areas and take on more responsibility. Able to work both as part of a team and independently when assigned. Maintains a clean, safe, and organized work area. Qualifications 🔧 Key Responsibilities Set up and deliver in-home technology for patient admissions Provide clear, compassionate patient education on equipment use Troubleshoot technical issues for patients and care teams Support discharge workflows by retrieving and prepping equipment 📋 Qualifications Education & Training Associate of Science Degree OR Two (2) years of directly related experience/training in medical equipment or computerized systems (includes technical/trade schools, military, or manufacturer training) Licensure & Transportation Valid driver’s license Reliable transportation to travel to patient homes Experience Two (2) years of hands-on experience in repair/support of medical equipment, electronics, or computerized systems Associate degree in Biomedical Equipment, Electronic/Computer Repair, or relevant technical training may substitute for up to two years of experience.

Responsibilities

Coordinates and delivers patient education while setting up in-home technology for patient admissions. Troubleshoots issues and supports discharge workflows by retrieving and prepping equipment.