ABOUT US…

Beaumont Tiles is Australia’s largest retailer of tiles and bathroomware, with over 110 stores nationwide. We’re innovators who travel the world to bring the latest styles and solutions back home. Our network of company-owned and franchised stores proudly services tradies, builders, renovators, and commercial clients. Visit us at www.tile.com.au

THE ROLE…

We are seeking a tech-savvy and customer-focused Technology Support Administrator to be the first point of contact for technical support via phone and digital channels.
Reporting to the IT Operations Manager, you’ll provide hands-on troubleshooting, support, and maintenance across a wide range of hardware, software, mobile devices, and systems. This role is pivotal in delivering exceptional ICT support in a fast-paced and evolving environment.

Your key responsibilities will include:

• Monitoring and responding to ICT support requests from company and franchise teams
• Troubleshooting and resolving technical issues within set timeframes
• Installing, configuring, and maintaining IT hardware, software, and systems
• Upholding cybersecurity best practices and ensuring compliance controls are followed

To thrive in this role, you’ll bring:

• A goal-driven mindset and a creative approach to problem-solving
• Experience supporting client systems across Windows 10 & 11, Apple, and Android platforms
• Confidence in managing incidents from identification to resolution
• A solid understanding of ICT infrastructure, systems, and cybersecurity
• Working knowledge of:
• Microsoft Windows (Desktop & Server)
• Active Directory & Azure AD
• Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, OneDrive)
• Application support and licensing
• A proactive attitude and eagerness to keep learnin