Technology Support Analyst at Downer Group

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Power BI, Power Apps, Power Automate, Power Query, Microsoft 365, Excel, SharePoint, Teams, Business Intelligence Reporting, Business Analysis, Solution Design, Root Cause Analysis, Data-led Decision Making, Stakeholder Management, Report Writing, Problem Solving

Industry

Civil Engineering

Description

We currently have an opportunity for a Technology Support Analyst to join our Department of Corrections and the Ministry of Justice team. Reporting to Performance Manager, you'll help deliver high-quality outcomes that support our essential services. Te Kōwhiringa | The Opportunity Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites. The Technology Support Analyst plays a pivotal role within the Contract Performance team, driving data-led decision making and continuous improvement across the contract. This role is responsible for the administration, optimisation, and ongoing development of the Contract’s Power BI reporting environment, ensuring accurate, insightful, and actionable performance reporting. By transforming complex data into meaningful insights, you will directly support operational excellence and strategic performance improvement. Working closely with the Performance Analyst and key stakeholders across the contract, you will contribute to business analysis, identify best practice opportunities, and deliver high-quality reporting that enables sustainable business growth and enhanced service delivery. What You’ll Do The following outcomes will be key to success. Deliver accurate, insightful, and visually compelling business intelligence reporting through Power BI, enabling informed decision-making at all levels Maintain high levels of customer and internal stakeholder satisfaction through responsive support, clear communication, and value-driven insight Ensure systems and processes are consistent, reliable, and continuously optimised for performance and efficiency Provide robust business analysis and solution design that translates complex data into practical, scalable improvements Drive operational excellence by identifying performance gaps and implementing data-led enhancements Champion a culture of continuous improvement, proactively seeking opportunities to refine processes, increase efficiency, and add measurable business value This is a fantastic role that will suit someone who is outcome-focused, enjoys a challenge, and is able to take initiative whilst building great relationships with our team and client. Nga pūkenga matua | Important Skills Tertiary qualification in a relevant discipline Strong proficiency across the Microsoft Power Platform, including Power BI, Power Apps, Power Automate, and Power Query, with the ability to build integrated business solutions Advanced capability within the broader Microsoft 365 suite (including Excel, SharePoint, Teams, and related applications) with strong technical confidence across Microsoft technologies Effective communication and report writing skills, with the ability to present technical information clearly to both technical and non-technical stakeholders Strong problem-solving capability, including root cause analysis, solution design, and implementation of sustainable process improvements More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Ko wai mātou | Our Organisation At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here We’re proud of our high-performance culture and commitment to diversity, offering: Training and development to support and diversify your career. With 30% of vacancies filled internally you’ll find real opportunities to advance your career. Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward. Me pēhea ki te tono | How to apply Click "APPLY" and please include your CV and copies of relevant licenses/qualification. The reference number for this role is 729644. We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team. At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

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Responsibilities

The analyst will deliver accurate, insightful, and visually compelling business intelligence reporting through Power BI to enable informed decision-making across all levels. This role is also responsible for providing robust business analysis and solution design to translate complex data into practical, scalable improvements.