Technology Support Analyst

at  Hantec Markets

BUILD YOUR CAREER WITH A TRUSTED LEADER IN FINANCIAL MARKETS

Hantec Markets has been a steadfast presence in the global trading industry for over 30 years, earning trust and recognition for our commitment to transparency, reliability, and client success. Established in 1990, we offer traders a secure environment with a comprehensive suite of CFD products spanning forex, commodities, indices, and more, all backed by innovative tools, educational resources, and exceptional support.
With seven regulated entities and a growing footprint in 12 countries, including our flagship locations in London, Hong Kong, and Dubai, Hantec Markets upholds the highest standards in financial services. From our foundation in Hong Kong to our strategic expansions in Europe, Asia, Africa and LATAM, our dedication to clients and integrity has consistently driven our growth and stability.
Join a company that values your career development as much as it values the success of its clients. At Hantec Markets, you’ll find a collaborative, inclusive environment where trust, legacy, and long-term success are our guiding principles.

JOB REQUIREMENTS

We are seeking a proactive and skilled IT Support Specialist to join our team. This role involves providing technical support for cloud servers, Virtual Desktop Infrastructure (VDI), Active Directory, Microsoft 365, VoIP systems, and CRM platforms.
The ideal candidate will have a strong background in IT support, troubleshooting, and systems administration to maintain and optimize our IT infrastructure and support our staff’s technology needs.
5+ years in IT support or similar roles with exposure to cloud environments (Azure, GCP , AWS), VDI, Microsoft 365 administration and Active Directory.

Technical Support: Provide Tier 1 and Tier 2 support for end-user hardware, software, and network issues. Resolve technical incidents and service requests via phone, email, or in person.
Cloud Servers: Administer and maintain cloud-based servers, monitor system health, ensure data integrity, and manage backup/recovery solutions.
Virtual Desktop Infrastructure (VDI): Support VDI environments, including setup, deployment, and troubleshooting for virtual desktops and applications.
Microsoft 365 Administration: Manage user accounts, permissions, and licenses within Microsoft 365; support Outlook, SharePoint, OneDrive, Teams, and related applications.
Active Directory: Handle user management, group policies, and directory structures; create and maintain user accounts, groups, and permissions.
VoIP Systems: Configure and troubleshoot VoIP phone systems, including setup, maintenance, and user support for phone and call routing issues.
CRM Support: Provide user support, configuration, and troubleshooting for the company CRM; assist with user training and documentation.
System Security: Ensure compliance with IT security policies, assist in implementing security protocols, and maintain system protection tools.
Documentation: Create and update documentation for technical processes, end-user guides, and troubleshooting procedures.