Technology Support Analyst at LC Mortgages
Bath, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

14 Aug, 25

Salary

0.0

Posted On

14 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Active Directory, Bitlocker, Service Levels, It Infrastructure, Ownership, Teams, It, Microsoft Office, It Development, Windows, Network Troubleshooting

Industry

Information Technology/IT

Description

Location:
Hybrid Working – Bath office based with some remote working
Department:
IT
Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.
Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘The Extra Mile’ colleague nominations –recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership and much more, this is a place that really gives back on the effort you put in.
Right now, we’re looking to recruit a Technology Support Analyst, to jump in with providing top quality technical support across the business and keep our colleagues free from tech faults.

Working closely within your team and Senior Management stakeholders, you’ll take ownership of problems through to resolution promptly and professionally. By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely. You’ll be organised and motivated to take responsibility for:

  • Microsoft Active Directory
  • Printer management
  • Anti-virus software management
  • Supporting Windows 7, Windows 10 (inc. installing, deploying and supporting, NTFS and share permissions)
  • Providing assistance with Microsoft Office
  • LAN Networking (Patching network connections, setting up PC’s, network troubleshooting
  • Laptop/mobile phone deployment
  • Secure desktops (Bitlocker and other encryption technologies)
  • Supporting thin client devices, Citrix Xen Desktop and Azure VM’s
  • Helping maintain the service levels of IT Help Desk
  • Supporting and liaising with third party software vendors for installed software
  • Providing assistance to IT Infrastructure and IT Development Team
Responsibilities

Working as part of our Service Desk Team, you’ll be L&C’s first contact for all our colleagues’ technical support needs. By assisting and sharing your knowledge you’ll ensure our end users are not adversely affected by technical issues. Using various media or in person, requests for help will be answered promptly and professionally, and will be escalated to resolve issues where necessary.

Working closely within your team and Senior Management stakeholders, you’ll take ownership of problems through to resolution promptly and professionally. By maintaining a technical skill set that keeps pace with the changing environment you will help support around 1000 users, many of which work remotely. You’ll be organised and motivated to take responsibility for:

  • Microsoft Active Directory
  • Printer management
  • Anti-virus software management
  • Supporting Windows 7, Windows 10 (inc. installing, deploying and supporting, NTFS and share permissions)
  • Providing assistance with Microsoft Office
  • LAN Networking (Patching network connections, setting up PC’s, network troubleshooting
  • Laptop/mobile phone deployment
  • Secure desktops (Bitlocker and other encryption technologies)
  • Supporting thin client devices, Citrix Xen Desktop and Azure VM’s
  • Helping maintain the service levels of IT Help Desk
  • Supporting and liaising with third party software vendors for installed software
  • Providing assistance to IT Infrastructure and IT Development Teams
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