This leading, independent, global asset manager is currently looking to hire a Technology Support Analyst to join their dynamic and high profile Technology team. Ensuring 1st and 2nd line high quality support to the business, the successful candidate will ideally hold a relevant degree and have a technical work/internship experience within a similar role. A keen interest in working within investment management/ financial services, together with strong numerical ability is preferable.

EXPERIENCE & QUALIFICATIONS

• Graduate with a 2.1 in a relevant degree, or suitable work experience.
• Numerate (required to pass numeracy entrance test).
• Technical experience in a production Wintel / Cybersecurity environment.
• Essential technical skills:
• Windows OS 10
• Windows Server 2008R2/2012R2/2016/2019/2022
• Active Directory / DNS
• Antivirus, encryption and data loss prevention suites
• Public-key cryptography
• Web proxy and email security products
• Basic networking, TCP/IP, Routing/Switching
• Powershell, Batch scripting
• Ability to interact effectively at all levels.
• Strong oral and excellent written skills.
• Relating and working as part of a team.
• Commitment to the team.
  To hear more about this exciting opportunity, please call Karen Consalvi on 020 7847 8874 or email your CV to karen@meredithbrown.com
  Ref: KC 1134867
  Please note: that due to the high volume of applicants responding to our adverts we are regrettably not able to feed back on all applications; only successful candidates will be contacted.

• Ensure continuous operation and protection of desktop and cybersecurity components.
• Ensure optimal availability and performance of end user hardware and software.
• Ensure cybersecurity infrastructure is fully operational, with complementary policies and procedures to maximise protection through defence in depth.
• Ensure ongoing protection of critical data, via backups and replication.
• Maintain lab environments, providing an efficient working environment for technology projects.
• Respond to User and IT Staff queries, providing 1st/2nd line support.
• Work with vendors as appropriate and manage the support process between Vendor/Technology/End-users.
• Organise user and Technology staff training as required.
• Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours.
• Provide VIP technical support to senior staff.
• Provide support to the US Office, in partnership with local out-sourced support provider, including site visits as necessary.
• Provision of high-quality Desktop support to internal clients, project teams and senior management.
• Diligent maintenance of Cybersecurity infrastructure, according to the maintenance schedule agreed with the Support & Infrastructure Manager and any associated operational procedures to ensure protection from cyber-attacks.
• Successful and timely delivery of assigned projects, according to the project schedule, as agreed with the Support & Infrastructure Manager.
• High quality documentation, strong attention to detail. Maintain lab environments, providing an efficient working environment for technology projects.