TECHNOLOGY SUPPORT ANALYST

Tracking Code: req1578
Faculty/Department: Information Technology (IT) Services Department
Number of Positions: 1
Appointment Type: Full-Time Continuing
Hours of Work: 35 hours per week
Salary Range: Level 8 - Starting Salary, Step 1 $69,288
Posting Date: May 30, 2025
Closing Date: June 12, 2025 (7:00 pm EST)
Job Summary: The TSA provides technical consultation and support for the University and determines technology requirements that support organizational goals. This position is responsible for the gathering, analysis, recommendation and implementation of technology requirements. Additionally, responsible for desk side support for employees and teaching labs, as well as research labs on a case by case basis.

IT REQUIREMENTS GATHERING & PROCUREMENT

• Meet with faculty, staff and department leads to gather and assess hardware/software needs
• Conduct research and analysis to ensure tech compatibility with university systems
• Provide expertise to Procurement teams, evaluate software/hardware tools, and communicate with vendors to resolve complex technical issues

TECHNOLOGY EDUCATION, TROUBLESHOOTING AND INSTALLATION

• Train faculty, staff and students in using various technologies (ie. MS Office Suites, Google, LMS)
• Troubleshoot escalated issues and configure devices per user needs
• Install, test and deploy software application ensuring reliability before roll out

REQUIRED SKILLS:

• Client support in an enterprise environment
• Mass deployment and distribution of different computer systems and software
• Experience working in a Windows Active Directory environment
• Experience with PC and Mac platforms would be an asset

REQUIRED EDUCATION:

• Completion of formal post secondary/college/university program of three academic years or more
• A combination of education and experience may be considered for this role
• Verification of Academic credentials may be required

REQUIRED EXPERIENCE:

• Over 3 years experience