Technology Support Engineer at Takeda Pharmaceutical Company Limited USA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Active Directory, Windows 10, Mac OS, Apple iOS, Android, Microsoft Office 365, ERP Systems, Telecommunications, Network Issues, CompTIA A+, Software Applications, PC Components, Real-Time Support, Strategic Communications

Industry

Pharmaceutical Manufacturing

Description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About this role: The Tech Operations and Support, Senior Support role focuses on providing advanced technical support to employee end users. This includes managing and troubleshooting personal computers, servers, mainframe applications, data/voice networks, and ERP systems. By ensuring the smooth operation of these systems, this role helps maintain productivity and efficiency within Takeda. How will you contribute: * Acquire, install, and upgrade PC components and software * Diagnose and resolve complex technical issues through user discussions and coordination with internal and external support teams * Respond to user requests and research problems associated with telecommunications networks * Provide real-time end user ERP systems support and training to facilitate knowledge transfer * Utilize specialized skills to tackle complex tasks and support senior-level executives * Engage in strategic communications with internal and external contacts * Work independently within established procedures and practices * Holds CompTIA A+ certification and applies troubleshooting skills effectively in complex situations * Experienced in diagnosing and resolving issues with various peripheral devices * Utilizes Active Directory knowledge to manage and support user access and system organization * Skilled in operating and troubleshooting Windows 10 and Mac OS environments * Familiar with Apple iOS and Android systems, providing support and configuration * Proficient in using Microsoft Office 365 tools to enhance workplace productivity * Manages and resolves issues using established issue tracking systems * Certified Microsoft Professional with advanced understanding of software applications * Applies knowledge of Local Area Networks to maintain and troubleshoot network issues As this level you will apply your comprehensive technical expertise, gained from a high school diploma and relevant working experience, to solve complex problems. Your proficiency allows you to work independently, often serving as a resource for less experienced colleagues. Errors in this role are impactful, necessitating a thorough approach to your work. You will collabor Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time Takeda is an industry-leading, global pharmaceutical company with an unwavering dedication to putting patients at the center of everything we do. We live our values of Takeda-ism – Integrity, Fairness, Honesty, and Perseverance – and are united by our mission to strive towards Better Health and a Brighter Future for people worldwide through leading innovation in medicine. Here, everyone matters and you will be a vital contributor to our inspiring, bold mission. At Takeda, you will make an impact on people’s lives – including your own. Takeda is an equal opportunity employer. For applicants of U.S and Puerto Rico positions: Click here to learn about our commitment to Equal Employment Opportunity (EEO). If you are limited in the ability to use our job application tool, or otherwise require a reasonable accommodation for a disability please click here.

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Responsibilities

The role focuses on providing advanced technical support to employee end users, managing and troubleshooting various systems. This includes ensuring the smooth operation of personal computers, servers, and ERP systems to maintain productivity.