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Technology Support II at JPMC Candidate Experience page

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Service Interruptions, User Experiences, Production Application Flows, Operational Stability, Problem Management, Observability Tools, Incident Management, Change Management, Software Engineering Concepts, Infrastructure, Public Cloud, Monitoring Tools, ITIL Framework

Industry

Financial Services

Description

We have an exciting opportunity for you to advance your Technology Support career and grow your skills within our team. Job summary As a Technology Support II in JP Morgan Chase within Corporate Technology, you play a key role in troubleshooting and resolving service interruptions, supporting seamless user experiences and ongoing improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end service delivery supporting business operations Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues using standard observability tools Escalate and communicate issues and solutions to business and technology stakeholders Identify trends and assist in managing incidents, problems, and changes for technology systems and infrastructure Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 2+ years applied experience Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Knowledge of general-purpose programming languages or automation scripting

Responsibilities

The role involves analyzing and troubleshooting production application flows to ensure end-to-end service delivery supporting business operations. Responsibilities also include improving operational stability, monitoring environments, and escalating issues to stakeholders.