Technology Support at JPMC Candidate Experience page

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, System Functionality, Operational Stability, Availability, Performance, Production Application Flows, Service Interruptions, Monitoring, Observability Tools, ITIL, AWS, Cloud Architecture, Communication, Agile Methodologies, CI/CD, Application Resiliency

Industry

Financial Services

Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support III team member, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques – Splunk, Dynatrace, Grafana Experience in setting up, monitoring alerts and troubleshooting the issues Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Exposure to AWS and Cloud architecture. Strong verbal and written communication skills, able to co-ordinate with different Technical Teams To be able to work independently as well as mentor the team for upskilling. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Python scripting is a plus Working understanding of public cloud

Responsibilities

The role involves ensuring the operational stability, availability, and performance of production application flows by troubleshooting, maintaining, and resolving service interruptions for all systems. Responsibilities include providing end-to-end application or infrastructure service delivery and assisting in monitoring production environments for anomalies.