About Latham & Watkins:
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role:
The Technology Support Services Supervisor is an integral part of Latham’s Technology & Information Services team. This role will be responsible for overseeing technology support services, including high-level support of all firm-standard software applications, and assisting in the development of customized software features or applications while working with the Human Capital & Talent team to recruit, hire, train, coach, and manage the performance of employees. This role will be located in our Milan office. Please note that this role requires in-office presence.
Responsibilities & Qualifications:

Other key responsibilities include:

• Utilising effective methodologies to triage support needs of the office across the entire department, including AV support, hardware deployment, training, and outreach
• Assisting with overflow support needs throughout the entire department, identifying, reassigning, and delegating resources as needed
• Troubleshooting problems with hardware/software and interacting with manufacturers’ technical support staff, maintaining appropriate firm data security, and disaster recovery measures
• Supporting the Manager of Technology Services in implementing and administering the technology directives set forth by the Global Services Office
• Keeping abreast of new technologies, reviewing appropriate periodicals and journals; possibly working with Practice Support staff in assessing training and development needs

We’d love to hear from you if you:

• Exhibit leadership and communication skills (i.e., organizing, consulting, planning, problem-solving, and independent decision-making) necessary for effective management and interaction with people at all organizational levels of the firm
• Possess demonstrable knowledge of utilizing team-building, coaching, and motivational skills within a customer service-focused environment
• Display demonstrable service management and delivery management skills, including performance/process analysis, reporting, and optimization (e.g., ITIL v2/v3)
• Excellent communication skills, both written and verbal, in Italian and English

And have:

• A high school diploma or equivalent, preferably a bachelor’s degree or equivalent in computer science, business information systems, or a related field
• Relevant experience in technology systems and service delivery management in a standards-based (e.g., ITIL) environment
• Relevant experience with leading and driving teams to ensure team and individual performance levels meet and exceed customer expectations consistently, with a proven track record of continual improvement, preferably
• Relevant experience with computer systems and applications and telecommunications systems, preferably

Benefits & Additional Information:

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Comprehensive Medical Health Insurance
• Psychological Support
• Meal Vouchers
• ATM Travel Allowance
• Weekly Yoga & Pilates classes
• Monthly Osteopathic Treatments
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world’s leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #MidSenior #LI-AJ

• Utilising effective methodologies to triage support needs of the office across the entire department, including AV support, hardware deployment, training, and outreach
• Assisting with overflow support needs throughout the entire department, identifying, reassigning, and delegating resources as needed
• Troubleshooting problems with hardware/software and interacting with manufacturers’ technical support staff, maintaining appropriate firm data security, and disaster recovery measures
• Supporting the Manager of Technology Services in implementing and administering the technology directives set forth by the Global Services Office
• Keeping abreast of new technologies, reviewing appropriate periodicals and journals; possibly working with Practice Support staff in assessing training and development need