ABOUT US

Contract type: 12 month FTC, full time
Location: Belfast, 1 x day per week
Join our World of Talent.
Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

THE ROLE

Our role is your chance to make a real difference in other people’s lives. Ready to take on this responsibility? Let’s talk!
The main purpose of the role is to work with the rest of the Resourcing Technology team to provide efficient and flexible technology support to internal clients and across all internal technology platforms. The Specialist will take ownership and responsibility for the successful completion of all tickets and queries allocated to them within the agreed Service Level Agreement’s (SLA).

THINGS YOU WILL DO:

• You’ll take ownership and responsibility for managing and providing 1st & 2nd line support for our clients
• You’ll ensure all tickets and queries that come into the team are accurately and securely processed within the ticketing system to agreed SLA’s
• You’ll manage any business-critical technology incidents via the agreed internal escalation process and pathway including communication to relevant internal stakeholder groups
• You’ll record and manage all information/data and actions/tasks.
• You’ll develop and maintain technology documentation for best practise, knowledge sharing and training purposes
• You’ll effectively use the ticketing system (ServiceNow) to track and record any issues received
• You’ll provide support in other areas of the team and work on ad hoc projects as required