Some hands-on IT experience - an internship, helpdesk or support role, an IT qualification, or a home lab you've built and broken often enough to learn from
A genuine service mindset - you see a colleague with a broken laptop as the job, not an interruption to it
Confident troubleshooting Windows and Linux (used extensively in robots and servers)
A working grasp of the fundamentals - user accounts and permissions, IP addressing, DNS, DHCP, Wi-Fi, VPNs - or the drive to learn them quickly
Clear, patient communication: you can explain a fix to a mechanical engineer without jargon, then write it down so the next person doesn't have to ask
Organised and reliable, with real follow-through - you close the loop instead of leaving things half-done
Methodical about inventory and record-keeping - happy running a physical store room and keeping an asset register that actually matches what's on the shelf
Sound judgment around sensitive access and data - this role comes with administrative privileges, and we need someone who treats that seriously and asks before acting when unsure
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