Schedule could range anywhere from 6:30am to 8:00pm
Role is Onsite
C2 clearance eligibility is required
Required Education:
Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree.
Degree Equivalency:
2 years of job related work experience.
Required Work Experience:
None
Preferred Work Experience:
1 year-technical call center experience.
This req will need to be filled in order to maintain phone call support for customers
Duties:

Actively resolve the day-to-day technical needs of customers by managing problems and solutions.

• 80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
• 15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
• 5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.

Job Type: Contract
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week

Ability to Commute:

• Columbia, SC 29219 (Required)

Ability to Relocate:

• Columbia, SC 29219: Relocate before starting work (Required)

Work Location: In perso

Please refer the Job description for details