Technology Support Specialist at Portland Community College

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

66678.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Support, Technical Support, Troubleshooting, Network Technologies, Database Management, Software Applications, Communication Skills, Time Management, Empathy, Self-Motivation, Documentation, Training, Problem Solving, Multi-Tasking, Configuration, Analysis

Industry

Fundraising

Description

Join our Team at Portland Community College Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC, which is roughly the size of Rhode Island, has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Wherever you're coming from and wherever you're going in life, Portland Community College has the classes and programs to get you there. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Portland Community College will ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu. Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. The PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college. This is a fully remote position. See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsupptspechtm/ What You'll Do and Who We Are Looking For Typical Duties and Responsibilities: The Technology Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues. The decisions and results of their work impact all users throughout the district. This position documents, tracks, and monitors problems and outages using database management software, contributing vital knowledge-base data for statistical study and solutions development. The Technology Support Specialist works with PC network software to configure, test, diagnose and correct network anomalies. This position trains staff on various computer platforms and software, directs and reviews the work of student workers and casual employees, and performs journey-level work with minimum supervision. These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria. A successful candidate will display the following traits: Self-motivation to perform tasks with minimal supervision in a remote environment. A sufficient workspace that is free of distractions and conducive to efficient and productive work. A stable internet connection that can support frequent voice and video calls. The ability to empathize to offer compassionate, calm, and effective support to frustrated users. Minimum Qualifications High School diploma or equivalent. Associate’s degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. Two years of work experience with some or all of the following systems: Automated systems, personal computer and network technologies, databases, learning management systems, online learning tools, printers and peripherals, a variety of software applications (e.g., word processing, spreadsheet, email, Intranet, web browsers, HTML editors, and image manipulation software). Knowledge, Skills, and Abilities Knowledge of: A wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals; A variety of software applications (desktop, client-server, browser-based, etc.); Principles of troubleshooting and analysis. Skills in: Learning new computer software; Effectively communicating verbally and in writing; Multi-tasking and effectively using time management skills. Ability to: Troubleshoot, diagnose and repair computer, hardware and software problems in a complex networked environment; Plan, organize and document complex network activities and configure systems for consistency with institutional policies and procedures; Effectively prioritize work requests and work occasional long hours; Provide own transportation to various sites throughout the district on a regular basis. Work Environment This is a fully remote position that may require occasional onsite visits for team meetings and service emergencies. Service call response includes district-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis. The position requires ongoing exposure to constantly changing physical and ergonomic environments. Must interact professionally with distraught or reactive individuals. Requires the ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment. Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy: A collaborative and inspiring campus community Opportunities for learning and professional development Position Grade Classified 22 (A) Employment Type Full time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions. How We Determine Initial Salary Placement The first two steps of the range are: $64,734.00 to $66,678.00 annually. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity. Oregon Veterans' Preference in Public Employment Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA Notice of the Availability of the Annual Security Report Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices. PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Contact PCC at pccjobs@pcc.edu if you have questions PCC is seeking talented, hard-working individuals to join our growing team. We value collaboration, community, creativity, leadership and inclusion. As a PCC team member, you will join a dynamic group of more than 2,000 employees who believe that education is the path to a brighter future. As Oregon’s largest post-secondary institution, no single educational resource is more vital to our region than Portland Community College. We serve nearly 80,000 individual learners each year, creating educational possibilities for every student who wants to learn. Portland Community College is committed to hiring and retaining a workforce which reflects all aspects of the rich diversity of our student body. We are an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class. Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. Verification of eligibility is required during the application process. Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

Responsibilities

The Technology Support Specialist provides computer support to end users across the College district for various technology equipment and applications. They serve as the primary contact for technical support requests and ensure timely resolution of issues during infrastructure emergencies.