Technology Support Technician at Hawai'i Island Community Health Center

Kailua, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

24.65

Posted On

24 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Active Directory, Customer Service, Network Troubleshooting, Helpdesk Support, Workstation Setup, Mobile Device Management, Technical Onboarding, Data Security, Inventory Management, Software Support, Collaboration, Adaptability, Communication, Problem Solving, Continuing Education

Industry

Hospitals and Health Care

Description

Join Our ʻOhana: Technology Support Technician – Starting Pay $24.65/hr (Higher with Experience & Skillset) Location: Hawaiʻi Island Department: Information Technology Status: Full-Time, Non-Exempt Reports To: IT Manager – Network Services Are you passionate about technology and helping others? Do you thrive in a dynamic environment where your skills make a real impact? Hawaiʻi Island Community Health Center is looking for a Technology Support Technician to join our dedicated team and support our mission of providing quality care to our island community. What You’ll Do As a Technology Support Technician, you’ll play a key role in keeping our network and systems running smoothly. You’ll support staff across multiple clinic sites, troubleshoot hardware and software issues, and work with vendors to ensure seamless operations. Your work will directly support our ability to deliver compassionate care to patients across Hawaiʻi Island. Key Responsibilities: * Manage Active Directory and user accounts * Monitor antivirus and data backups * Troubleshoot network issues and ISP performance * Provide helpdesk support for staff and clinic departments * Set up and maintain workstations, printers, and mobile devices * Assist with technical onboarding and training * Maintain inventory of hardware, software, and licenses * Support medical and dental software systems * Participate in projects for new and existing clinic sites What We’re Looking For- Minimum Requirements: * High School diploma or GED * At least 2 years of technical support experience * Strong communication and customer service skills * Ability to manage multiple tasks and adapt quickly * Knowledge of network systems, application support, and data security * Willingness to learn and grow through continuing education Preferred: * College degree or technical certifications Why HICHC? At HICHC, you’re not just joining a team, you’re joining a mission. We offer a supportive work environment, opportunities for growth, and the chance to make a meaningful difference in the lives of others. You’ll work alongside passionate professionals in a culture rooted in respect, collaboration, and aloha. Work Schedule & Conditions * Flexible schedule based on operational needs * On-call availability and occasional weekend/off-hour support * Moderate noise level, indoor office setting * Physical activity includes sitting, bending, lifting, and handling equipment * Exposure to clinical environments and patient interactions Ready to Apply? If you're ready to bring your tech skills and heart for service to a team that values both, we’d love to hear from you.

Responsibilities

As a Technology Support Technician, you will manage user accounts, troubleshoot hardware and software issues, and provide helpdesk support across multiple clinic sites. Your role is essential in ensuring the smooth operation of network systems and supporting the delivery of quality care to patients.