REQUIREMENTS:

• Computer Science degree or equivalent work experience
• 3 years customer service experience
• 3 years IT support desk experience
• 1 year Networking experience with Juniper & Cisco switches
  As a Tier 3 IT Support Technician, you will play a crucial role in managing and maintaining technology infrastructure for our diverse range of clients. You will work with server hosts, virtual machines, Juniper & Cisco Switches, desktop/laptops, Chromebooks, cloud services like Microsoft Entra ID and Google Workspace, security software, finance software, databases, Linux servers and more.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of Windows Server Administration.
• Knowledge of Hyper-V.
• Understanding of Juniper & Cisco Switches
• Understanding of DNS, IP, and Networking.
• Understanding of Active Directory, Entra ID and M365
• Knowledge of PowerShell, MFA services, and RMM management.
• Excellent problem-solving skills
• Excellent organizational, interpersonal and communication skills, including tact & diplomacy; ability to persuade and concede appropriately.
• Ability to learn new technologies very quickly; ability to act as “change agent” for driving process and continuous improvements within our organization.
• Ability to complete multiple tasks under pressure without direct supervision and deliver high quality results.
• Ability to manage remote and local customer setup and support.
• Ability to travel to remote customer sites on occasion.

PHYSICAL REQUIREMENTS:

This position requires visual acuity and manual dexterity sufficient to operate standard office equipment. The employee must be able to sit or stand at a desk for a full shift and lift and/or move up to 30 pounds.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Baker City, OR 97814 (Required)

Ability to Relocate:

• Baker City, OR 97814: Relocate before starting work (Required)

Work Location: In perso