Technology System Assistant at The Signatry

Overland Park, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

65000.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Microsoft 365, macOS, Communication Skills, Organizational Skills, Detail-Oriented, Confidentiality, Software Licensing, Device Management, Technical Support, Training, Documentation, Network Connectivity, Asset Management, CRM

Industry

Non-profit Organizations

Description

Position Purpose The System Assistant provides foundational IT support and operational technology services to The Signatry team. This entry-level position is primarily responsible for supporting end-users on our Give Interactive foundation management system while also assisting with device management, software licensing, and day-to-day technical support. The System Assistant serves as an internal point of contact for technology questions and issues, ensuring our team can focus on our mission without technology barriers. Primary Responsibilities Give Interactive Support (~60%) 1. Serve as a support contact for Give Interactive end-users, troubleshooting issues related to fund management, granting workflows, and donor account administration. 2. Provide training and guidance to employees on Give Interactive features, best practices, and process workflows. 3. Document and track Give Interactive-related issues and enhancement requests, escalating complex technical problems to the System Administrator or Give Interactive support team. 4. Coordinate with Give Interactive support partners for system issues, updates, and user access management. Device and Software Support (~40%) 5. Provide technical support for employee devices (laptops, desktops, mobile devices) including troubleshooting connectivity, software installation, and hardware issues. 6. Manage software license inventory and renewals for tools such as Zoom, Adobe Suite, and other enterprise employee software. 7. Track license utilization and coordinate with departmental managers on license allocation and cost optimization. 8. Assist with device setup, onboarding, and offboarding for new and departing employees. 9. Maintain software asset management records and ensure license compliance. 10. Support basic network connectivity and printing troubleshooting at our Overland Park location. 11. Coordinate with our Managed Service Provider (MSP) on advanced technical support and device provisioning tasks. Key Qualifications and Skills Essential Alignment with The Signatry’s mission, values, and Statement of Faith. High school diploma or equivalent; some college coursework or IT certification preferred. 0-2 years of experience in IT support, help desk, or systems administration. Strong troubleshooting mindset with the ability to break down problems methodically. Proficiency with Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint). Familiarity with macOS operating systems. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Strong organizational skills with the ability to prioritize multiple support requests. Detail-oriented and committed to quality and accuracy. Proactive approach to learning new systems and technologies. Ability to maintain confidentiality and handle sensitive information appropriately. Preferred CompTIA A+ certification or equivalent IT support certification. Prior experience supporting foundation management, CRM, or nonprofit business systems. Experience with Google Workspace and/or Google Cloud Platform. Knowledge of software licensing and asset management practices. Experience with IT ticketing systems (ServiceNow, Jira, or similar). Familiarity with Give Interactive or similar financial systems. Work Location This position is full time and located in our Corporate office in Overland Park, KS. This position can be a hybrid position combining work from home and in office. Pay Range $55,000 - $65,000 annually Benefits Medical, dental, basic life and disability insurance coverage is 100% covered for the employee. Voluntary enrollment for medical, dental and vision for family Voluntary enrollment for supplemental life, accident and critical illness is available 401(k) with 4% employer match Flexible “Take as You Need It” paid time off policy Stipends/reimbursements towards fitness club memberships, cell phone service, and home internet The Signatry is a 501(c)(3) tax exempt organization and a religious organization that has not waived any exceptions to any federal, state or local legislation, including, but not limited to Title VII of the Civil Rights Act of 1964.

Responsibilities

The System Assistant provides IT support primarily for the Give Interactive foundation management system and assists with device management and software licensing. They serve as a point of contact for technology questions, ensuring the team can operate without technology barriers.