Work options: Flexible

• Have access to leading technologies and ongoing learning and development opportunities
• Be part of a growing technology community across the Wesfarmers Group
• Flexible, supportive work environment and work from home options
• Full-time permanent role based in Perth CBD

The Technology Systems Engineer plays a key role in ensuring the stability, performance, and support of IT systems for the Corporate Office. This third-line technical role provides advanced troubleshooting, system maintenance, and optimisation of corporate IT infrastructure and applications.
With a strong focus on technical issue resolution, system monitoring, and BAU operations, this role works closely with the team to ensure seamless IT service delivery. This role also contributes to system improvements, assists in upgrades and migrations and ensures IT operations align with business needs.
Key responsibilities include:

System maintenance optimisation

• Conduct regular system monitoring, maintenance, and optimisation to ensure high availability and performance
• Apply patches, updates, and firmware upgrades to maintain security and system integrity
• Maintain accurate documentation, including system configurations, troubleshooting steps, and best practices

Infrastructure and application support

• Provide technical expertise on cloud-based solutions, virtualisation, and collaboration tools
• Ensure the reliable operation of Microsoft 365, enterprise mobility solutions, and key business applications

Technical support and troubleshooting

• Act as a third-line escalation point for complex IT incidents, ensuring timely resolution
• Diagnose and resolve server, network, cloud, and application issues affecting business operations

Continuous improvement and process optimisation

• Identify and implement efficiency improvements, reducing recurring system issues and incidents
• Recommend and develop automation solutions to streamline IT operations and reduce manual tasks

Vendor and stakeholder engagement

• Engage with IT vendors and service providers to ensure effective support and service levels
• Collaborate with business units to understand IT needs and provide technical solutions