ABOUT KILN:

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.
Kiln launched in 2018 with locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 18 hubs across the Mountain West, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.
Our Core Values
1: Human at the core
2: Achieve & Celebrate Together
3: Thoughtful and with Purpose
4: Always Evolving
5: Nothing short of Extraordinary
6: Scrappy & Ingenious
Our Mission
Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.

EXPERIENCE AND SKILLS:

• Bachelor’s and/or Master’s Degree in Computer Science, Information Technology, or a related field.
• Minimum of 5+ years of experience in IT management, preferably in a rapidly scaling, multi-site business.
• Extensive, hands-on experience designing, installing, and managing enterprise-level A/V systems (e.g., Crestron, Logitech) for various environments, including conference rooms, theaters, and digital signage.
• Strong knowledge of network and server systems and experience collaborating with MSPs on network infrastructure.
• Hands-on experience with MDM solutions (e.g., Microsoft Intune, Mosyle, Apple Business Manager).
• Demonstrated ability to develop and manage large IT budgets with a focus on cost efficiencies.
• Excellent communication, interpersonal, and leadership skills, with a focus on team building and development.

ROLE SUMMARY:

As Kiln’s Technology & Systems Manager, you will be responsible for overseeing all IT functions for the company. This includes the management of hardware and software, strengthening our security posture, and implementing new technologies. A critical component of this role is designing, managing, and standardizing our Audio/Visual (A/V) systems for conference rooms, event spaces, and digital signage across all Kiln locations. You will lead IT expansion efforts to support our rapidly scaling business, ensuring all technological and support needs are met. You will work closely with other departments to ensure that Kiln’s IT infrastructure meets the evolving needs of the business and enables the company to achieve its ambitious growth goals.

PEOPLE LEADERSHIP RESPONSIBILITIES:

• Lead and manage the Community Manager in your portfolio, while creating development plans to facilitate growth, and be the leader for your entire portfolio.
• Manage relationships with RVP and key cross-functional teams such as Business Development, Marketing, Maintenance, Finance & I.T.
• Track the performance of direct reports regularly and conduct performance management reviews.
• Ensure employee satisfaction of team members in your portfolio, and communicate any matters of concern to RVP as appropriate

MEMBER SATISFACTION RESPONSIBILITIES:

• Ensure healthy member retention at all sites under stewardship
• Solve member escalations needing market-level support.
• Manage key initiatives related to enhancing community experience and creating operating efficiencies.
• Personally engage with key member organizations and prospects to ensure member satisfaction and retention. Manage member renewals at terms that drive overall financial health for the portfolio.