Technology Systems Manager at Securitas USA Corporate Services

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

82000.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Access Management, IT Desktop Support, Network Support, Server Support, Training, Policy Development, Documentation, Problem Solving, Communication, Team Collaboration, Data Analysis, Microsoft Suite, ServiceDesk, Escalation Management, Access Control Management

Industry

Security and Investigations

Description

Position: Technology Systems Manager (Access Management) Location: Redmond, WA (onsite) FLSA: Exempt Salary: $75,000 - $82,000 SUMMARY The Technology Systems Manager will provide technical systems support to the access management team including any advanced troubleshooting of equipment and software with strategic guidance when implementing new technology, solutions, and processes to ensure successful execution. They will respond to higher level/technical requests in person, over the phone, or via email. This position will also assist with day-to- day operations, administrative and/or miscellaneous tasks including the development and implementation of policies and procedures to enhance both general and technical support operations. ESSENTIAL FUNCTIONS: Lead the design, development, and implementation of strategic technical support initiatives. Provide IT Desktop, Network and Server support. Provide Tier 1-2 support for access management issues or requests. This may include escalating Tier 3 items to various teams to coordinate support for internal tools. (i.e. access level configurations, area access manager permissions, urgent access escalations). Support Remote Biometric Enrollments through audio/video sessions globally. Provide training to both internal and external teams on new and/or existing internal tools and processes including the development and implementation of policies and procedures. Provide support to global teams that manage access control in their regions to ensure success in their daily operations. This may include support for access control tools used, drafting communications, and maintaining the SharePoint with updated supporting documentation and policies. Analyze complex technical issues and provide expert recommendations to senior management. Assist with procedural review, analysis and process deployment for the Access Management Team. Develop and enforce technical support policies and procedures, ensuring compliance with organizational standards. Develop and publish strategic process documents and comprehensive technical documentation on innovative best practices and advanced methodologies in security access management, influencing industry standards and guiding organizational policies. Collaborate with multiple teams and utilize various tools to escalate, monitor, and resolve complex issues, ensuring efficient operations and service excellence. Participate in the recruitment, hiring, and training of new technical support staff. Run, export, extrapolate, and audit data for monthly reports for the client business groups. Explore and adopt changing technology in preparation for and to accommodate evolving company needs. KEY COMPETENCIES High attention to detail and well-developed organizational skills. Ability to identify key issues and escalate as needed. Ability to work with external teams in a professional and courteous manner. Able to work in a fast-paced environment while effectively making decisions. Ability to learn new technically involved tasks as needed. Proficient problem solving, analysis, and research skills. Ability to work in a team environment and able to complete tasks in a timely manner. Ability to work independently with little to no supervision. Positive customer service experience with strong listening skills and patience. Ability to work professionally and productively with others. Excellent communications skills, written and verbal, with a strong understanding of English grammar and composition. MINIMUM HIRING STANDARDS Must be at least 18 years of age. Must have a reliable means of communication. Must have a reliable means of transportation (public or private). Must have the legal right to work in the United States. Must have the ability to speak, read, and write English. Must have a High School Diploma or GED. Must be willing to participate in the Company’s pre-employment screening process, including drug screening and a background investigation. EDUCATION AND EXPERIENCE Associate degree and 3+ years of work experience in a related field that demonstrates high-level support experience leveraging technology and systems. An equivalent combination of education, certifications, and/or experience may be considered in lieu of a degree. Proficiency in Microsoft Suite including Teams, SharePoint, Microsoft Outlook, Word, Excel required. Must have experience with ServiceDesk, ticket and escalation management. Experience with Microsoft Power Apps is preferred. Lenel OnGuard experience is preferred. Access Control Management platforms preferred. WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS With or without reasonable accommodation, the candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: May be required to occasionally work nights or weekends to support global or emergent issues. Maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. Required ability to handle multiple tasks concurrently. Computer usage, which may include prolonged periods of data analysis. Handling and being exposed to sensitive and confidential information. Occasional lifting and/or moving up to 10 pounds, and occasionally 25 pounds. Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Responsibilities

The Technology Systems Manager will provide technical systems support to the access management team, including troubleshooting equipment and software. They will also assist with day-to-day operations and the development of policies and procedures to enhance support operations.