Business Unit: Chief Operating Office
Salary Range: £49,600 – £62,000
Location: UK Hybrid, Gosforth and Glasgow
Work type: Permanent, Full Time
Live up to your potential. Live a life more Virgin.
Digital Service Support (DSS) sits within Technical Operations and Cyber Security (TOCS) and is responsible for supporting the bank’s digital banking services such as retail and business banking, public websites, and credit cards. Our ideal candidate will have a technical background (Windows Server & RHEL) and a proven track record of leading a team of engineers.

What you’ll be doing

• Lead, manage and develop a team of colleagues, providing direction and leadership on all activities within IT where there is impact/change on own area of responsibility.
• Take ownership for tactical and strategic change in accordance with agreed standards and time, cost and quality measures. E.g. the migration of services from IBM Cloud to on-premise/Azure and the migration off legacy systems.
• Defect/Incident/Problem investigation across all environments, validation and resolution within technical specialism(s). Contributing to resolution of all environmental issues.
• Take responsibility for ensuring that platforms in area of responsibility meet current and future business service availability requirements.
• Ensure ongoing operation effectives of relevant platform in line with industry best practise and internal standards
• Ownership for the maintenance, patching, hardware & software and upgrades in line with relevant security standards.

We need you to have

• Experience of leading an IT team
• Ability to communicate and build relationships with internal / external stakeholders at all levelsSME in at least one of our key skills UNIX, ADC(F5), IBM Cloud, Azure
• Experience of monitoring tools, frameworks and processes (Dynatrace)
• A growth mindset with a proactive attitude to learning new technologies and skills
• Ability to work to challenging timescales and deliver to planned schedules
• Highly collaborative with excellent communication skills, both written and verbal

It’s a bonus if you have but not essential

• Familiar with SDLC and Agile methodologies
• Experience in the Financial Services industry
• Be willing to join our 24/7 on call rota

We’d really like you to have the skills and experience listed in the “To be successful” section above. However, it’s about getting the right person, so we have some flexibility in what we are looking for. The rest is just our wish list, so please don’t let that put you off applying, we’d love to hear from you!
Be yourself at Virgin Money: Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’ll interview candidates with a disability who meet the minimum requirements for the role, where volumes allow us to do so. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Points to Note: It’s a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them. If you’re interested in this opportunity, we recommend that you get in touch with Steve Sinclair, steve.sinclair@virginmoney.com who’ll be able to tell you all about the role which will help you make a great application.
Now the legal bit
Please note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you’ll move onto our standard flexible contract, 8am - 8pm.
If you successfully secure a new role, the salary and notice period you’ll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, careers@virginmoney.com or feel free to start a conversation with HaRiour new HR Virtual Agent on MS Teams to help with your questions

• Lead, manage and develop a team of colleagues, providing direction and leadership on all activities within IT where there is impact/change on own area of responsibility.
• Take ownership for tactical and strategic change in accordance with agreed standards and time, cost and quality measures. E.g. the migration of services from IBM Cloud to on-premise/Azure and the migration off legacy systems.
• Defect/Incident/Problem investigation across all environments, validation and resolution within technical specialism(s). Contributing to resolution of all environmental issues.
• Take responsibility for ensuring that platforms in area of responsibility meet current and future business service availability requirements.
• Ensure ongoing operation effectives of relevant platform in line with industry best practise and internal standards
• Ownership for the maintenance, patching, hardware & software and upgrades in line with relevant security standards