JOB SUMMARY:

The role of the Technical Trainer is to optimize agency technology by training employees in best practices and assessing technology utilization. A successful Technical Trainer will be able to develop and deliver training programs that enhance employees’ proficiency with company software, tools, and systems.

QUALIFICATIONS:

• Experience working with business software, collaboration tools, and enterprise systems (i.e. Microsoft 365, CRMs, Learning management systems.)
• Experience in creating instructional materials, training videos, and user guides.
• Ability to assess employee skill levels and analyze technology utilization data.
  Why Choose Bender: Bender Insurance Solutions was founded over 85 years ago with a mission of providing protection, superior service, and education to those who matter most. It’s a compelling commitment that continues to guide us, three generations later, the largest and only employee-owned, family-led commercial insurance brokerage in the Sacramento region

• Design and lead technical training sessions, workshops, and webinars
• Create user-friendly guides and tutorials for continuous learning
• Assess technology usage, identify gaps, and recommend improvements
• Onboard and support employees and clients with IT systems
• Maintain IT equipment and report updates to management
  Requirements: