Relationship Manager responsible for recruitment process: Monika Stopka
Rank of role: 63
Location: Wrocław / Warsaw
Hybrid model: 2 days office/3 days remote

SKILLS AND ATTRIBUTES FOR SUCCESS

The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical). The successful candidate
must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.

THE EXCEPTIONAL EY EXPERIENCE. IT’S YOURS TO BUILD.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline

YOUR KEY RESPONSIBILITIES

• Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
• Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business, expertise is required in delivering effective and engaging virtual trainings.
• Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
• Direct and manage training support resource
• Stakeholder Engagement: Collaborate with various stakeholders, including product managers, change managers, and service line leaders, to understand training needs and ensure alignment with organizational goals.
• Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Report to key stakeholders and ake necessary adjustments to improve training impact.
• Continuous Improvement: Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.
• This is a non-client facing role, with great flexibility to work from a home office with limited travel.
• This role is guided by the BRM Service Adoption Content Lead.

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• 5 years of experience developing and delivering training programs, preferably in a corporate or technology-driven environment.
• Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners
• College degree in education, training, human resources, or a related discipline
• Experience developing large scale training programs that includes behavioural changes as well as technology awareness
• Awareness of requirements for select training programs to be eligible for CE or CPE
• Previous project / program work in the areas of end-user technology adoption, mobile, security and/or Microsoft M365 products and services
• Exceptional communication skills, both written and verbal for leaders and end users
• Team player mindset, able to work collaboratively with and through others