Technology User Support Specialist at Packard Culligan Water

Minnetonka, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

62000.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, Software Troubleshooting, Communication Skills, Documentation, Microsoft 365, Cloud Platforms, Enterprise Software, Ticketing Systems, Remote Support Tools, Networking Concepts, Hardware Setup, User Training, Onboarding, Offboarding, Problem Solving, Customer Service

Industry

Consumer Services

Description

We are seeking a customer-focused and technically skilled Technology User Support Specialist to provide front-line support for both software and system-related issues across the organization. This role emphasizes software troubleshooting, user guidance, and issue escalation, while also supporting basic hardware and device setup. The ideal candidate will be a strong communicator with a passion for helping others navigate technology effectively and efficiently. Key Responsibilities Serve as the primary contact for user support requests related to software applications, cloud platforms, and system access. Troubleshoot and resolve issues involving software functionality, user permissions, and performance across enterprise systems (e.g., ERP, CRM, field service platforms). Escalate complex or unresolved issues to internal IT teams or external vendors, ensuring timely follow-up and resolution. Provide support for basic hardware setup and configuration (e.g., laptops, mobile devices, peripherals), with a focus on enabling software usability. Assist with onboarding and offboarding processes, including account setup, software provisioning, and user training. Document support interactions, resolutions, and patterns in the ticketing system to support continuous improvement. Educate users on software best practices, updates, and security protocols. Participate in system rollouts, testing, and user acceptance activities as needed. Manage hardware requests and hardware ordering process. Monitor the movement and status of technology assets from procurement to disposition. Oversee and document of all inventory changes, including incoming and outgoing shipments, and updating inventory records. Qualifications Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 2+ years of experience in a user support, help desk, or software support role. Strong working knowledge of Microsoft 365, cloud-based platforms, and enterprise software systems. Familiarity with ticketing systems, remote support tools, and basic networking concepts. Excellent troubleshooting, documentation, and interpersonal communication skills. Ability to work independently and collaboratively in a fast-paced, service-oriented environment. Why Join Us? Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package. Hybrid flexibility Career growth opportunities through training and development. Competitive base pay, commission, and bi-annual employee incentives. 401k with employer match. Collaborative and innovative work environment Fine Print: Upon offer you will be subject to a pre-employment background check, Education verification (High School Diploma or equivalent), drug screening, and Motor Vehicle Record review. Pay Range $60,000—$62,000 USD Check out all of our awesome career opportunities at Culliganwater.com/careers The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

Responsibilities

The Technology User Support Specialist will serve as the primary contact for user support requests, troubleshooting software and system-related issues. This role also involves providing guidance, escalating complex issues, and supporting hardware setup.