BASIC REQUIRED QUALIFICATIONS:

Ideally have at least 1-5 years of experience in Platform Engineering or Application Support/TechOps role.
Knowledge of cloud technologies like AWS and GCP
Candidate needs to be an experienced technical resource (Java, Python, Oracle, PL/SQL, Unix) with strong understanding of ITIL standards such as incident and problem management.
Strong knowledge of SDLC, agile methodology, CI/CD and deployment tools like Gitlab, GitHub, ADO
Knowledge of Networks, Database, Storage, Management Systems, services frameworks, cloud technologies
Ability to understand complex release dependencies and manage them automatically by writing relevant automations
Drive and take responsibilities of support and monitoring tools
Should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment.
Extensive experience of working on mission critical systems
Involve and drive RCA for repetitive incidents and provide solutions.
Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process

ADDITIONAL PREFERRED QUALIFICATIONS:

(Hiring Manager to complete - List a maximum 4 bullets outlining the key qualifications of the job, e.g. education, must-have skills, languages etc. Then list 3-4 bullets with the key soft skills required?)
Keen problem solver with analytical nature and excellent problem-solving skillset
Be able to work flexible hours including some weekends and possibly public holidays to meet service level agreements
Excellent communication skills, both written and verbal with ability to represent complex technical issues/concepts to non-tech stakeholders

RIGHT TO WORK REQUIREMENTS:

This role is limited to persons with indefinite right to work in Canada.

OUR PEOPLE:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

RESPONSIBILITIES AND IMPACT:

The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction.
The Impact: This is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications.
What’s in it for you: The role provides for successful candidate to have:
Opportunity to interact and engage with senior technology and operations users
Work on latest in technology like AWS, Terraform, Datadog, Splunk, Grafana etc
Work in an environment which allows for complete ownership and scalability

OUR PURPOSE:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.