3-6 Month contract
We are looking for a TechOps Engineer that enjoys supervising and responding to support requests and will provide technical support. You thrive by working in a diverse and dynamic environment, have a consumer centric mentality, are a self-starter, and are a phenomenal teammate. You will have an appreciation of how technology services affect the business day to day, understanding business priorities and needs. You excel in driving local initiatives with internal and external parties. You balance handling project related tasks as well as technical tasks in collaboration with other technology teams for diverse solutions and renewed outcomes.

QUALIFICATIONS

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience: 3-5 years of hands-on experience as an IT professional
• Skills: Strong written and verbal communication skills in English
• Project Management: Familiar with project management principles and ITIL practices
• Agile Methodology: Experience with Agile practices and tools such as Jira
• Client Hardware & Software: Ability to diagnose, troubleshoot, and repair client hardware (desktops, laptops, mobile devices, peripherals) and software/OS (Windows, MacOS, iOS). This includes retail technologies like POS devices, digital signage and A/V equipment
• OS Deployment: Confident in configuring and deploying Windows 10 and Mac OS devices
• Apple iOS Knowledge: Good understanding of Apple devices (iPads, iPods, iPhones)
• A/V Equipment: Comfortable with A/V setups and configurations, ensuring smooth operation of audio-visual equipment
• Networking & Servers: Working knowledge of network technologies (TCP/IP, wireless), server hardware, and physical connectivity including patch panels, cabling, and initial device setup
• Wireless AP Technologies: Experience troubleshooting and installing wireless access points (APs)
• PoE/Network-powered Devices: Understanding of PoE (Power over Ethernet) and network-powered devices like phones, and other A/V tech
• Enterprise Equipment: Confident in troubleshooting and installing enterprise network devices, including network switches, servers, routers, and UPS systems
• Third-party Collaboration: Ability to liaise with third-party contractors, escalate issues, and follow up to ensure timely resolution
• Work Style: Independent, structured, and proactive with strong problem-solving and analytical skills
• Teamwork: Team player who enjoys collaborating, sharing findings, and documenting ideas to share with other team members.
• Communication: Excellent communication skills, both in team settings and with external partners

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange’s Top 1000 most inspirational companies in the UK.

Please refer the Job description for details